Telecommut
You’ll be the main point of contact for customers after they sign, helping them get onboarded, drive adoption across their teams, and achieve measurable hiring outcomes: faster screening, stronger shortlists, improved recruiter productivity, and better candidate experiences.
This is a hands-on role for someone who loves building relationships, solving problems, and helping customers get real value from software.
About Ribbon
We’re on a mission to let every employer find the right people 10× faster. Our always-on, voice-AI interviewer screens candidates in minutes, surfaces the best fits automatically, and frees recruiters to spend time where it counts. From SMBs to Fortune 500s, Ribbon slashes time-to-hire and levels up candidate quality with no extra headcount required.
How you’ll make an impact
- Own the full post-sale customer journey, from onboarding and launch through adoption, renewal, and expansion.
- Help customers successfully implement Ribbon by understanding their hiring goals, workflows, team structure, and success metrics.
- Drive product adoption through training, best practices, regular check-ins, and clear plans that help customers get measurable value.
- Monitor account health, usage, feedback, and customer sentiment to proactively identify risks, resolve issues, and uncover growth opportunities.
- Partner closely with Sales, Product, and internal teams to support renewals, share customer insights, and improve the overall customer experience.
- Has 3+ years of B2B SaaS customer success, account management, implementation, or similar customer-facing experience.
- Builds strong, trusted relationships with customers and understands how to support both executives and day-to-day users.
- Communicates clearly, follows through consistently, and can turn customer needs or problems into clear next steps.
- Is highly organized and able to manage multiple accounts, projects, timelines, risks, and follow-ups without dropping the ball.
- Is proactive, commercially minded, and motivated to drive renewals, expansion, retention, and long-term customer value.
- Competitive salary + meaningful equity. We want you thinking like an owner because you are one.
- Direct customer impact. You’ll shape how companies adopt AI in one of the most important parts of their business: hiring.
- Cutting-edge tech. Work with the latest AI tooling, not yesterday’s stack.
- High-growth environment. Join at the inflection point of a fast-scaling, VC-backed company.
- Health & wellness stipend. Your mind and body are part of the product.
- Annual international offsite. Each year, we take our team on an exciting journey to a different international destination. It’s more than just travel, it’s an investment in alignment and collaboration.
- Team lunches & meetups in Toronto. A flexible hybrid work environment.
We’ve ditched the cover letter and initial screening. Experience Ribbon’s product by starting your AI interview now - 24/7, no recruiter bottlenecks.
Apply in Seconds: Click here to start your AI Interview - here
Showcase Your True Potential: Go beyond your resume and let your skills shine.
Stay Tuned: If you’re a match, our team will reach out fast for next steps.
We can’t wait to see how you’ll help our customers hire faster, smarter, and better with Ribbon.
