Telecommut
Overview
We are seeking compassionate and professional Patient Support Representatives to support individuals who are seeking financial assistance for their prescription medications. This role involves primarily inbound call support, with occasional outbound follow-up calls, helping patients understand available financial assistance options and guiding them through enrollment processes. This is a fast-paced, high-volume patient support program requiring strong customer service skills, empathy, attention to detail, and the ability to communicate effectively with patients, healthcare providers, pharmacies, and other stakeholders.
Key Responsibilities
- Handle inbound calls from patients seeking financial assistance for specialty medications.
- Conduct outbound follow-up calls as needed to assist patients with enrollment and case progression.
- Guide patients through a structured series of questions using program tools and resources.
- Educate patients on potential out-of-pocket costs, including copays and deductibles.
- Identify available manufacturer assistance programs, coupons, discounts, and other financial support options.
- Assist with enrollment into eligible financial assistance programs.
- Communicate professionally and compassionately with patients, caregivers, healthcare providers, and pharmacy partners.
- Transfer calls to third-party specialty or retail pharmacies when appropriate.
- Accurately document all interactions and maintain compliance with program requirements.
- Work independently in a remote environment while meeting quality and productivity expectations.
- Minimum 2 years of healthcare customer service experience.
- Minimum 2 years of call center experience.
- Prior experience working remotely.
- Strong computer and technology skills with the ability to navigate multiple systems simultaneously.
- Excellent verbal and written communication skills.
- Demonstrated empathy, patience, and professionalism when assisting patients facing healthcare challenges.
- Strong attention to detail and organizational skills.
- Ability to work independently with minimal supervision.
- Onboarding training hours are anticipated to be 8:30 AM – 5:00 PM EST or 8:30 AM – 5:00 PM PST, depending on candidate's location.
- Attendance throughout the entire training period is mandatory.
- Program operating hours are Monday through Friday, 8:30 AM – 8:00 PM EST.
- Shift assignments will be determined upon completion of training based on business needs.
- Candidates located in Mountain or Pacific time zones should anticipate later shifts.
- Shift schedules are subject to change based on program needs.
This is a Contract position based out of Atlanta, GA.
Pay And Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 7, 2026.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
