Discover customer support jobs in remote teams handling onboarding, retention, escalations, and technical troubleshooting. Openings range from frontline support to support operations leadership.
Results 1-20 of 34
Overview Join the Titan Machinery team as a Service Support professional who is proactive, detail-oriented, and ready to assist our service team. This role is vital in maintaining equipment, ensuring cleanliness, and supporting various operational tasks around the store. Responsibilities...
MERCER MANAGEMENT & DEVELOPMENT INC
Holiday Inn Manahawkin / The Mainland | Full Time $12/h + Tips Both are expected to help any front of house staff member with all tasks within the restaurant. Ensure that food orders are correctly delivered to tables, clear empty...
The Landing Restaurant Group
Harpers Landing is looking for a Server Support to join our team! Our vision begins and ends with great food, great service and great experiences. Your lifestyle inspires our hospitality. With core values that are based around quality, community and...
Breakdown Services
This is a unique opportunity to work for an established software company that supports the Entertainment Industry. We are looking for someone who is detail oriented and likes to solve problems with a MacGyver like zeal. You will be expected...
株式会社Kyash 求人一覧【正社員】カスタマーサクセス / Customer Success 株式会社Kyash 求人一覧 【正社員】カスタマーサクセス / Customer Success 株式会社Kyash Description 株式会社Kyashは「新しいお金の文化を創る」をビジョンに、「価値移動のインフラを創る」をミッションに掲げるFintechスタートアップです。 私たちが提供するデジタルウォレットアプリ「Kyash」は、アプリから誰でもすぐにVisaカードを発行でき、日常のお買い物や友人間の送金・割り勘、リアルタイムな支出管理などをシンプルかつスムーズに行うことができるサービスです。カード発行から決済システム、アプリ開発まで自社で一貫して構築・運用を行っています。 ◆募集ポジションについて Kyashは、決済・送金をはじめとした金融サービスを通じて、より便利で安心できる新しいお金の体験を提供しています。 金融サービスにおいて、プロダクトの利便性だけでなく、お客様が安心してサービスを利用できる環境をつくることは非常に重要です。 今回、カスタマーサクセス組織のさらなる強化に向けて、決済・金融領域でのカスタマーサポート／カスタマーサクセス経験を活かしながら、日々のお客様対応だけでなく、業務改善やプロダクト改善、チームづくりにも取り組んでいただける方を募集します。 将来的には、チームを牽引するマネージャーとして活躍いただくことを期待しています。 ◆具体的な業務内容 Kyashをご利用いただくお客様に対するカスタマーサクセス業務を中心に、サービス品質・顧客体験の向上に取り組んでいただきます。 問い合わせへの対応だけにとどまらず、お客様の声や問い合わせデータから課題を発見し、社内の各部門と連携しながら、サービスや業務プロセスそのものを改善していくポジションです。 具体的には、以下の業務をお任せします。 Kyashをご利用いただくお客様からの問い合わせ対応およびエスカレーション対応 決済、送金、入出金、本人確認など、金融サービスに関する各種問い合わせ・事象への対応 複雑な問い合わせやインシデント発生時の状況整理、関係部署との連携 お客様の声（VOC）や問い合わせデータの分析 FAQ、ヘルプページ、対応マニュアル、オペレーションフローの改善 問い合わせ削減や対応品質向上に向けた業務改善の企画・実行 プロダクト、エンジニアリング、コンプライアンス、リスク管理等の各チームとの連携 新機能・新サービスリリース時のカスタマーサクセス体制の構築 メンバーへのナレッジ共有、業務支援、育成 チームのKPI・品質指標の設計および改善活動 将来的には、カスタマーサクセスチームのマネージャーとして、チーム運営、メンバー育成、業務設計、KPI管理、組織課題の解決などにも携わっていただくことを想定しています。 ◆このポジションの魅力 【金融サービスならではの高度なカスタマーサクセス経験】 決済・送金・本人確認など、日常生活に密接した金融サービスだからこそ、お客様の安心・安全と利便性の双方を考えたカスタマーサクセスが求められます。 単純な問い合わせ対応ではなく、金融サービスに必要な正確性やリスク管理の視点を持ちながら、より良い顧客体験をつくる経験を積むことができます。 【お客様の声をプロダクト改善につなげられる】...
Open Door Group
Open Door Group (ODG), a mission-driven non-profit organization serving communities in Alberta and BC, is looking for a Peer Support Worker to join our team in Red Deer, Alberta ! Wage: $25.79 to $27.51 per hour Status: Full-Time, Permanent Hours...
The Landing Restaurant Group
Jacksons Landing is looking for support staff to join our team! Our vision begins and ends with great food, great service and great experiences. Your lifestyle inspires our hospitality. With core values that are based around quality, community and commitment...
TriGreen Equipment
Find a General Support position at TriGreen Equipment. TriGreen is looking for a full time position in Athens, AL . Share your expertise with the TriGreen team. Responsibilities Loading and unloading trucks Maintenance of the facility, equipment and vehicles Maintains...
McCarthy Tétrault
Job Description McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world. With offices in Toronto, Montréal, Québec City, Calgary and Vancouver, we provide challenging...
MacDonald Search Group
MacDonald Search Group is proud to partner with a leading printing company in their search for a Vancouver-area based Director of Customer Experience & Support. Our client serves businesses, creative professionals, agencies, and global brands across North America and internationally....
Bayshore HealthCare
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program...
Addus HomeCare
Earn up to $15.68/HR . Take advantage of this unique opportunity to learn the fundamentals of quality home care and deliver life-changing service to your clients. As an Addus Direct Support Professional, you’ll play a vital role in supporting seniors...
Five Below
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced...
Postman
Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by...
Home Instead
Full-Time | Part-Time | Casual Home Instead - Enfield, NS Make a Difference Every Day At Home Instead, our Caregivers help older adults remain safe, independent, and connected in the comfort of their own homes. Through companionship and compassionate care,...
Weyerhaeuser
At Weyerhaeuser, our focus is as much on building our people as building our business. We are committed to creating an environment where individuals can flourish, diversities encouraged, and communities supported. We are one of the premier integrated forest organizations...
THRIVE AS A CAREGIVER AT SEVITA. EACH DAY, YOU’LL Be proud of rewarding work helping people grow, learn, and live well Develop real, meaningful relationships with the individuals you serve Experience ownership and trust from your leaders to do what’s...
Weyerhaeuser
At Weyerhaeuser, our focus is as much on building our people as building our business. We are committed to creating an environment where individuals can flourish, diversities encouraged, and communities supported. We are one of the premier integrated forest organizations...
REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join...
Canteen North America
Canteen We are hiring immediately for a XXX position. Location: Note: online applications accepted only. Schedule: Requirement: Pay Range: [[cust_StartingPayRate]] per hour to [[cust_MaxPayRate]] per hour. Internal Employee Referral Bonus Available The advertised program is a conversational recruiting assistant that...
Telecommut
