Inbound Call Specialist

Job Title: Inbound Call Specialist

Classification: 1099 Contractor; Part-Time

Hours/Schedule: Mon-Fri; 9am-2pm ET OR 10am-3pm ET

Work Structure: Fully Remote (United States)

Team: Enrollment Operations

Reporting to: Enrollment Team Supervisor

Location: United States

Compensation: $18 per hour

About Us:

One in three people die of heart disease - it's time to change that. We're redesigning heart health from the ground up so that everyone can live fuller lives. Our team consists of mission-driven clinicians, engineers, and professionals attacking a problem using evidence-based research and guidelines for cardiovascular rehabilitation. We're working to deliver exercise and wellness for the older adult cardiovascular disease using telemedicine. We are dedicated to delivering exceptional services that enhance the lives of our patients.

Job Summary:

As an Inbound Call Specialist, you will serve as the first point of contact for patients calling Recora with questions about their eligibility, coverage, or missed calls. Your role will focus on providing accurate information, routing calls appropriately, and ensuring each patient interaction is handled with empathy and professionalism.

This position is ideal for someone with strong communication skills and comfort delivering sensitive information about eligibility or insurance coverage, while maintaining a patient-centered and supportive tone.

Key Responsibilities:

• Inbound Call Handling: Answer inbound calls from patients with questions about program eligibility, insurance coverage, or missed calls.
• Eligibility Explanations: Communicate clearly and compassionately with patients who are ineligible due to insurance or clinical factors.
• Missed Call Management: Return patient voicemails and respond to calls from patients following up on Recora outreach.
• Call Routing: Direct calls to the appropriate Enrollment Specialist or internal team (e.g., Insurance Review, Clinical Team) when additional action is required.
• Documentation: Record all patient interactions accurately and promptly in Recora's system.
• Professional Communication: Uphold Recora's standards for empathy, clarity, and efficiency in every patient conversation.
  
  

Required Skills & Qualifications:

• 1–2 years of experience in a healthcare call center, patient access, or customer service environment.
• Ability to explain eligibility or insurance outcomes in clear, patient-friendly terms.
• Excellent verbal communication and active listening skills.
• Strong attention to detail and ability to navigate patient management or CRM systems.
• Reliable internet connection and quiet workspace suitable for remote work.
• Availability to work 20–25 hours per week during standard business hours.
  
  

Preferred Qualifications:

• Experience in telehealth, cardiac rehab, or other healthcare enrollment settings.
• Familiarity with Medicare, Medicare Advantage, and commercial insurance plans.
• Prior experience working in a metrics-driven environment.
• Note: This is a 1099 contractor position