Manager, Services and Solutions

Cardinal Health Canada, with over 1,400 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country.

Cardinal Health Canada is currently seeking a Manager, Services & Solutions to leverage our specialized Supply Chain capabilities to drive value for existing customers and expand our strategic presence in the Canadian healthcare industry. The Manager leads a team of four advanced hospital logistics employees in Ontario and supports Sales leaders in non-acute and acute sales in other provinces on special projects and initiatives – with the goal of showcasing our unique services to provide solutions to healthcare customers. The Manager, Services & Solutions partners with Sales leadership and Operations to offer value-added services and solutions to our customers.

The ideal candidate has experience leading a team of professionals and proven success in building strong relationships with internal and external stakeholders.

Your Contributions To The Organization Will Be To

• Be a trusted leader, working with your direct team as well as Sales, Marketing, Transportation and Operations leaders, to evolve and promote our current business model and implement value-added offerings to our customers.
• Coach, develop and mentor Services and Solutions team members with in-person field presence and engagement.
• Build meaningful relationships with key partners within hospital corporations and long-term care facilities to promote our distribution services and solutions. Partner with sales teams as required.
• Support Senior Sales leaders as they build strategic relationships with executives in hospital corporations, long-term care facilities, and government agencies.
• Encourage customer-focused innovation by providing solutions to meet their supply chain needs.
• Monitor the success of the Services and Solutions portfolio, with a special focus on Value Link services, with key performance metrics. Drive consistent approach to measure customer adoption and feedback to integrate learnings into portfolio strategy combined with data analytics.
• Drive utilization, adoption and continuous improvement of service offerings using customer feedback, sales insights and market research.
• Provide direction to team regarding the process of collecting and analyzing competitive intelligence and market developments to guide development efforts, in conjunction with Marketing.
• Partner with Marketing, Sales and Operations teams on promoting and launching of new service offerings and mapping out required resource allocation.
• Ensure your team provides necessary support to Sales and Customer Care including supporting customer calls/inquiries, providing sales enablement content as well as monitoring and quickly addressing field issues and customer escalations and personally addressing important escalations.
• Work with Senior Directors on creating and presenting defined business cases for new or improved service offerings with existing or new customers. Work with Marketing Product Managers on product readiness and key activities and timelines.
  
  

This Job Might Be For You If

• Bachelor’s degree in related field preferred.
• 8+ years of relevant experience (account management, leadership, sales, operations).
• People leader experience in managing, coaching and developing talent.
• Healthcare experience preferred and/or have worked in related segments surrounding supply chain
• Ability to prioritize multiple projects, programs and objectives.
• Demonstrate cross-functional leadership skills, ability to navigate differing perspectives, including stakeholder engagement with sales, marketing, IT and operations.
• Experience in Project Management, Portfolio management of Services and Solutions.
• Demonstrated ability to visualize complex concepts in a way that drives simple understanding and decision-making.
• Strong written and verbal communication skills.
• Travel required – approximately 25% out of province, frequent field engagement in the province of Ontario.
  
  

Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Indigenous peoples and persons with disabilities.

Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.