Intake Specialist

JOB TITLE

Intake Specialist

PROGRAM

Post Release Services

REPORTS TO

Intake Supervisor

SALARY

$29.81/Hourly

LOCATION

Remote

JOB TYPE

Non-Exempt

WORK SCHEDULE

40 Hours per Week

W eekends as required

General Description

The Intake Specialist is responsible for assessing and accepting case referrals and coordinating the assignment of cases with all Regional Supervisors. The Intake Specialist will manage nationwide referral acceptance notifications and requests made by ORR for emergency and priority cases. The Intake Specialist serves as the central point of contact for all incoming communication notifications, case transfer requests/acceptances, case updates, case assignments, level changes, case closures and notification of concerns. The Intake Specialist ensures the data entry of case updates is made timely on the internal database and cross checks internal systems for quality assurance. Additionally, the Intake Specialist ensures compliance requirements involving notices of concern are documented, notification to appropriate stakeholders is made and reports are uploaded to the portal.

About You

The ideal candidate for this role is a strategic thinker that has an organization-wide perspective of the work they are responsible for and how that contributes to long-term program and company goals. You are a self-motivated, dedicated person who is passionate about utilizing your skills to contribute to meeting Urban Strategies’ vision.

You Have The Following Competencies

• Ability to work independently and as part of a team.
• Strong organizational, communication and problem-solving skills.
• Ability to develop, implement and navigate systems and policies.
• Attention to detail and ability to document and maintain accurate records.
• Innovator who can bring new ideas to the workplace that drives team and program success.
• Analytical thinker who pays attention to detail and can utilize data for program advancement.
• Adapt to frequent changes, work well under pressure, manage competing priorities, and be resourceful.
  
  

Minimum Qualifications

• Must have a High School Diploma or GED Equivalent.
• One year experience working with children and youth, case management, or child welfare services.
• Experience working in a fast-paced, adapting, and customer-focused environment.
• Proficiency in Microsoft Office and data entry systems.
• Fluent in English and Spanish (verbal and written).
• Available to work on weekends and flexible working hours to support the program needs.
• A valid driver's license to travel for meetings.
  
  

Preferred Qualifications

• Bachelor’s Degree in Social Services or relevant field.
• A minimum of 3 years’ experience in childcare or residential care for adolescents.
  
  

What You’ll Be Doing

• Accept referrals and ensure proper assessment based on priority, criteria, demographic information, service level, and staffing availability.
• Will assign referrals, and recommend internal case transfers factoring staff availability, caseloads, geographic areas, and cases considered for level changes and impending closures.
• Maintain accurate intake and reporting logs and assist in tracking and maintaining reports and information related to abuse and neglect.
• Will communicate with care provider programs on referral acceptances and make appointments to interview child or sponsor, as needed.
• Conducts data entry of referral acceptances in the US internal database and evaluates UC portal for accuracy.
• Maintains accuracy of electronic case files and upload documents into the database and portal.
• Receive, process, and respond to incoming communication of all field staff, notifications, case transfer requests/acceptance, case updates, case assignments, level changes, case closures and notification of concerns.
• Will submit notification of concerns that meet ORR and licensing reporting criteria within the required timeframe and notify appropriate stakeholders.
• Will utilize the US internal database, UC Portal, and evaluate the ORR TKPI Tableau system for mapping areas of need, waitlists and track pending referrals when strategizing case acceptances.
• May participate in interdepartmental project groups or task forces to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specific level of knowledge pertaining to new developments, new task efforts, contract awards, and new policy requirements.
• Maintain a flexible schedule (evening, weekends, on-call) and travel as required for local, state, and national team meetings.
• Related duties as assigned and may be revised as needed to meet program needs.
• Attend all training, departmental and program meetings to ensure that up-to-date information is received and/or information about policy changes or practice is adhered to.
• Able to handle sensitive and confidential information with discretion
  
  

About Urban Strategies

Urban Strategies exists to equip, resource and connect faith- and community-based organizations so that all children and families can reach their full potential. Headquartered in Washington, D.C., our team serves in the U.S. mainland, Puerto Rico, and Central America.

Company Culture

Our work is driven by our three core values:

• Authentic Relationships are foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth.
• Servant Leadership is rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities.
• Intentional Compassion describes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential.
  
  

Benefits

• Remote work for eligible positions.
• Urban Strategies offers a comprehensive benefits package including medical, dental, and vision coverage. In addition to these benefits, we provide company-paid life and disability insurance.
• 401K matched contributions up to 4%.
• Employee Assistance Program.
• Vacation time is generous but varies depending on program and position.
• 9 Sick Days and 11 Holidays.
• Every teammate gets long and short-term disability free.
• Positions that require laptops, the company provides one.
• Positions that require cellphone, company issues one.
  
  

PERKS

• Meaningful employee engagement programs. .
  
  

Other

• Employment is conditional pending satisfactory results of all required tests and background checks.
  
  

Urban Strategies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, sexual orientation, disability, or other legally protected classifications under applicable federal, state and local legal protections.

To Apply

Please visit www.urbanstrategies.us/careers

Contact us with any questions at Recruiting at symbol urbanstrategies.us

Equal Opportunity Employer