Call Center Agent Offsite

Desire Home Care (DHC) is a privately owned and family oriented company that provides in-home care for seniors , adults and children facing physical and/or medical challenges. We believe that everyone should and deserves to live life with joy, dignity and most importantly to its' fullest. Our caregivers come highly trained and with heart full with compassion eager to assist you in reaching those special milestones. We assist with personal care, meal preparation, transportation and mobility, and in home respite services in an environment familiar to you, surrounded by loved ones and special memories. We strive to provide quality care you can trust, and pride ourselves in providing excellent and affordable care. Care plans are personalized to fit each individual client’s needs. Desire Home Care staff work closely with family members and other support staff to ensure that appropriate and quality care is given to all clients. Our caregivers are certified and bonded. Our Mission: Our values are simple. Desire Home Care strives to offer quality and affordable compassionate home care services, while meeting your needs and exceeding your expectations.

About The Role

We are seeking enthusiastic and dedicated Call Center Agents to join our offsite Customer Support team. This role is pivotal in ensuring customer satisfaction by handling inquiries, resolving concerns, and providing exceptional service—all from the comfort of your own workspace. If you have strong communication skills, are solution-oriented, and thrive in a fast-paced environment, we would love to hear from you. No prior experience is required, as we provide comprehensive training to set you up for success. This is a full-time, hourly role requiring English language proficiency.

What You'll Do

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information and support regarding products and services.
• Resolve customer complaints and escalate issues to the appropriate team if necessary.
• Document and update customer information in the internal database.
• Maintain a positive and professional attitude while engaging with customers.
• Improve customer satisfaction by offering tailored solutions and follow-ups.
• Collaborate with team members and supervisors to meet team goals and metrics.
  
  

Qualifications

• Fluency in English with excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Comfortable working in a remote environment with reliable internet access.
• Empathetic and customer-focused mindset.
• Ability to multitask, prioritize, and manage time efficiently.
• Basic computer skills, including familiarity with email and CRM tools.
• Willingness to undergo training and adapt to company systems and processes.
  
  

MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA