Manager - Payroll Managed Services

A global organization is seeking a Manager to join its Payroll Managed Services team. This is a key leadership role for professionals who thrive in fast-paced, client-facing environments and bring deep experience managing end-to-end payroll processes across multiple platforms. The position offers the chance to lead high-impact work, support system implementations, and contribute to service excellence for a broad portfolio of clients.

About The Role

Reporting to senior leadership, the Manager will oversee payroll review and quality assurance processes across multiple systems. This role requires strong hands-on experience in cloud-based payroll platforms and a deep understanding of payroll compliance and client service delivery in a managed services setting.

What You’ll Do

• Lead and review payroll processing activities to ensure accuracy, timeliness, and regulatory compliance
• Oversee outputs from a variety of platforms, ensuring they align with client expectations and local legislation
• Act as an escalation point for client inquiries, offering expert guidance and issue resolution
• Ensure internal controls are followed and that all payroll data is secure and accurate
• Support occasional hands-on processing during high-volume periods or staff absences
• Collaborate with advisory and implementation teams on system optimization, audits, and onboarding new clients
• Stay current with payroll legislation and ensure compliance across jurisdictions
  
  

What You Bring

• Payroll compliance designation (e.g., PCP or equivalent)
• 5-10 years of experience in payroll review or processing, ideally within a managed services or outsourcing environment
• Advanced knowledge of at least one leading cloud-based payroll platform such as Dayforce, Oracle, Workday, SAP, ADP and QuickBooks.
• Strong understanding of Canadian payroll legislation; international exposure is an asset
• Analytical mindset and comfort troubleshooting technical payroll issues
• Strong communication and client management skills
• Proficiency in Microsoft Office tools, particularly Excel
• Bilingualism in English and French is a plus
  
  

Why Join

This is a great opportunity to work in a collaborative, service-oriented environment where your expertise will directly impact client success. You’ll join a team that values knowledge-sharing, continuous improvement, and professional development. This role offers visibility, responsibility, and the opportunity to work on a variety of client engagements across multiple industries.