Scrum Master

SCRUM MASTER

INCATech is seeking a Scrum Master to support the USDA mission area in delivering digital modernization and customer experience improvements across a suite of high-visibility public-facing websites. This role will facilitate Agile development teams in the delivery of secure, accessible, and user-centered digital services for American farmers, ranchers, and forest landowners. MUST be a US Citizen and able to attain a Public Trust Security Clearance to qualify for this position.

Location: Remote (U.S.-based) with potential for limited on-site travel in Kansas City, MO or Washington, D.C.

Responsibilities

• Guide and coach Agile teams on Scrum practices, SAFe methodology, and iterative delivery techniques.
• Facilitate all Scrum ceremonies (daily stand-ups, sprint planning, retrospectives, backlog refinement, PI planning).
• Maintain and track project metrics in Jira, including story points, sprint goals, impediments, and burndown charts.
• Work with Product Owners (POs) to ensure backlog items are well-defined with acceptance criteria and properly prioritized.
• Coordinate across development, design, content, and DevOps teams to ensure sprint commitments are met.
• Remove team impediments and shield teams from external interruptions.
• Report sprint and program increment (PI) progress to stakeholders, including ART-level reporting for SAFe alignment.
• Promote a continuous improvement culture through sprint retrospectives and actionable outcomes.
• Support government compliance and reporting expectations, including Section 508 accessibility and customer experience mandates.
  
  
  

Requirements

Qualifications

Related Experience:

• U.S. Citizenship
• 4+ years of experience as a Scrum Master supporting Agile software development teams.
• Strong understanding and hands-on experience with Scrum, Kanban, and SAFe frameworks.
• Experience facilitating Agile ceremonies and managing digital product backlogs in Jira/Confluence.
• Strong interpersonal and communication skills; able to collaborate with technical and non-technical stakeholders.
• Familiarity with iterative user-centered design and usability testing processes.
• Ability to work effectively in a distributed, cross-functional federal development team environment.
  
  
  

Preferred:

• Certified Scrum Master (CSM), SAFe Scrum Master (SSM), or equivalent Agile certification.
• Experience supporting federal High Impact Service Provider (HISP) programs or CX-focused digital modernization.
• Familiarity with Drupal-based content management systems, DevSecOps processes, and federal design standards (e.g., USWDS, 21st Century IDEA).
• Experience with accessibility testing (Section 508/WCAG) and government-mandated analytics reporting (e.g., SiteImprove, Qualtrics).
• Knowledge of cloud-hosted Agile delivery in AWS or other FedRAMP-authorized environments.
• Expertise and experience in Drupal 10 and large public-facing Federal sites, including solving complex platform delivery challenges.
  
  
  

About INCATech LLC

INCATech is an award-winning small business that has over 14 years of experience supporting the US Government. We provide both Professional Services as well as Transformational Software Solutions for our customers. Our deep technical expertise in Geospatial Information Systems, Enterprise Data Management, User-Centered Design, Cloud & Platform Services, and a wide range of Acquisition Support Services will provide your career the boost you have been looking for. Our culture is based on empowering our staff and customers with knowledge and tools to achieve mission success and career advancement.

Benefits

INCATech offers a competitive comprehensive benefits package. Our most valuable asset at INCATech is our people. Our benefits package is designed to help and safeguard our employees and their families. We provide a variety of life and family benefits to meet a variety of demands. Benefits include: Health, Dental, 401K, Vision, Paid Time Off, Life Insurance etc.

INCATech is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.