Vice President of Operations

The Vice President of Operations brings more than operational expertise—they bring vision, mentorship, and the ability to amplify team performance through strategic support and leadership. This role supports the success of hotels by actively supporting hotel teams through operational guidance and hands-on leadership, equipping and empowering leaders to solve problems.

This role blends a structured, data-driven approach to decision-making and execution with people-first leadership, cultivating a proactive, creative culture where issues are addressed at the source, solutions scale, and leaders are developed through mentorship, stretch assignments, and performance feedback.

Key Responsibilities

• Leadership & Culture Development
  
  

Mentor and coach General Managers and regional teams to foster confidence, critical thinking, and accountability.

Operationalize the company’s core values through daily leadership practices, communication, and team development.

Drive a culture of empowerment and problem ownership—reinforcing that great leaders demonstrate initiative and leadership without waiting for direction.

• KPI Ownership & Performance Oversight
  
  

Drive Key Operating Metrics Across The Portfolio, Including

GOP margin and flow-through performance

Guest satisfaction (GSS/NPS)

Departmental labor productivity and staffing metrics

Preventive maintenance compliance

Employee engagement and turnover

Partner with Business Intelligence to create and scale dashboards and reporting that drive visibility and action at the hotel level.

Hold regular performance reviews with hotel leadership, analyzing trends to identify root causes and implement corrective actions.

• Operational Systems & Scalability
  
  

Lead the development of documented SOPs, training resources, and implementation guides that create repeatable success without stifling innovation.

Ensure best practices are documented and accessible across the portfolio.

Spearhead initiatives that streamline operational workflows and remove inefficiencies, supporting smooth property transitions.

• Strategic Collaboration & Cross-Department Integration
  
  

Align with key departments (Sales, Revenue, HR, Finance, Asset Management) to create integrated strategies that drive full-property success.

Act as the primary liaison between properties and corporate support teams, ensuring strong communication, resource access, and shared wins.

• Change Leadership & Resilience Planning
  
  

Lead change management initiatives with stability, ensuring leadership gaps are filled and transitions are well-supported.

Build a strong internal talent pipeline, with clear succession plans in place, focused on internal promotion and long-term talent retention

About Us

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.

PASSIONATE – Passionate with the spirit to serve.

EXCELLENCE – Committed to excellence that inspires results.

ADAPTABLE – Adjust, adapt, and overcome.

COMMUNITY – Creators of a collaborative community invested in growth.

HUMBLE – Humble, trustworthy, and transparent.

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

Why Hospitality America

Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.

Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!

Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career!

Medical, Dental, and Vision coverage.

Paid time off.

401k Retirement Plan.

Qualifications

Education and Experience Requirements

• 10+ years of hotel operations leadership, including multi-property oversight
• Deep experience with major brands (Hilton, Marriott preferred)
• Proven track record in developing high-performing teams and scalable systems
• Strong financial and analytical acumen with fluency in operational KPIs and P&L drivers
• Proven track record of overseeing food & beverage operations, driving service excellence and profitability across diverse hospitality settings.
• Systems knowledge of Hotel Effectiveness, Sage, and Transcendent preferred
  
  

Leadership Competencies

• Coach-first leadership style with the ability to inspire, challenge, and elevate others
• Visionary thinker who balances structure with innovation
• Skilled communicator and collaborator with high emotional intelligence
• Strong sense of accountability, humility, and a passion for building something better
  
  

Success In This Role Means

Teams are effectively solving problems at the source

Internal talent pipeline is expanding, with clear succession plans in place

Processes are scalable, efficient, and consistently executed. Leaders understand the why and are bought into frameworks

Team behaviors consistently align with company values such as humility and adaptability

KPIs are trending upward across service, people, product, and profit metrics

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to sit and stand for prolonged periods of time.

Must be able to lift up to 50 pounds.

Must be able to navigate various departments of the organization’s physical premises.

Travel

Location: Remote with regular travel to our portfolio of managed properties.

Travel: Approximately 50%

Affirmative Action/EEO Statement

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.