Customer Experience Representative

Jenni Kayne is a California lifestyle brand that inspires women to live well every day. From wardrobe essentials to all the things that make a house a home, we create effortless staples without sacrificing style or comfort. Our mission is to inspire women to live well every day. It's an ethos that comes to life collectively and individually. As we continue to grow our team, we want candidates to know that we are serious and sincere in our commitment to hiring BIPOC team members. While we continue to expand our extensive compensation package, we are proud to say that we currently offer competitive salaries and bonus structures, paid time off, 401K matching for all full-time employees, comprehensive medical, dental, and vision insurance, generous employee discounts, and much more.

Role and Responsibilities: As the Jenni Kayne Customer Experience Representative, your primary responsibilities include the following:

• Communicate effectively with customers through phone, email, SMS and live chat using Gladly to determine their needs.
• Handle all inquiries regarding orders, exchange requests, refunds, gift cards, promotion codes, customer issues, etc with a customer first mindset.
• Maximize sales by clienteling, assist in virtual styling, and providing friendly and empathetic customer service in every interaction
• Encourage customers to sign up for Jenni Kayne Rewards and engage with us across our social media platforms.
• Secure company assets through loss prevention in compliance with company policies and guideline.
  
  

Qualifications:

• Minimum of 3 years of experience in a customer service call center or retail preferably with a women's upper contemporary, multi-label or luxury designer setting.
• Can-do attitude and commitment to providing excellent customer service.
• Willingness and availability to work during peak business periods –weekends, holidays, etc.
• Demonstrate strong written and verbal communication skills.
• Knowledge and experience with CRM Platforms, Inventory Management systems, Microsoft Suite, etc.
• Comfortable sitting for multiple hours and working in a remote team environment.
• Quiet area to be able to work with a strong, reliable internet connection
  
  

Preferred Skills:

• Keen Attention to Detail
• Results driven; strategic, conceptual and innovative thinker
• Excellent verbal and written communication skills
• Ability to multitask and exceptional organizational skills, owning a calendar and managing deadlines
  
  

Additional Notes:

This job description is not all inclusive. In addition, Kayne LLC dba Jenni Kayne reserves the right to amend this job description at any time. Kayne LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

The hourly rate of pay for this position is $24.00. The hourly rate of pay is determined by experience, education, skills, and location.