Sales Engineer - Process Industries

Location: Greater Toronto Area, Ontario, Canada

When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

This Role Will Focus On

Based in the greater Toronto Area and responsible for developing and supporting the Process Industries sector in Ontario Canada. The Sales Engineer's role is to serve our customers and prospects by identifying their needs and applying Watson-Marlow Fluid Technology Solutions products to assist them making process improvements. The position is accountable for the entire sales process from lead generation through close while conducting business in accordance with WMFTS's core values. The Sales Engineer will leverage their technical background and experience to influence the customer throughout the sales process. Travel throughout the Ontario is required for this role.

Job Responsibilities

• Identify current and future customer requirements by establishing relationships with prospects, customers, and other influencers.
• Sustains relationships to ensure strong customer satisfaction and WMFTS brand loyalty.
• Offer tailored fluid handling solutions through a consultative sales approach.
• Prospect new business while maintaining current customer base by organizing sales calls using effective time management.
• Effectively communicate the value proposition of the full range of WMFTS product brands to the Industrial sector Work with the Sales Manager to establish targets and develop sales strategies that are in line with the WMFTS group strategy for growth.
• Monitor and advance the project pipeline, from initial design phase to production, ensuring all inquiries are followed up in a timely manner. Factors that could impact the outcome of a sale are understood and strategically assessed and actioned.
• Act as Project leader to manage all aspects of a customer's experience with WMFTS.
• Administer & maintain accurate records on CRM system. Follow up on all leads in a timely manner.
• Provide market intelligence, competitor and industry trends to management to contribute to accurate reporting and forecasting.
• Establish relationships with engineering firms in your assigned territory to provide support and encourage WMFTS product specification on all future projects.
• Work with trade show and exhibition visitors to determine their needs and then present WMFTS value proposition to meet their needs.
• Conduct lunch & learns and other events at customer sites to better educate the market on the value of the entire WMFTS product portfolio. Focus on End users, consulting Engineers, OEMS, Chemical vendors and third party Integrators.
• Contribute to the honing of our marketing message, operational improvement, and new product development through voice of customer feedback and ongoing communication of successes, failures, and opportunities within the territory.
• Provide market intelligence, competitor, and industry trends to management to contribute to accurate reporting and forecasting.
• Administer & maintain accurate records in the CRM system.

This is what you’ll need to be successful in this role

• Degree/diploma in a STEM field with 5 years + direct outside sales experience in Ontario mandatory.
• Have a proven track record of selling premium products using a consultative sales process.
• Experience selling into the Industrial sector with an emphasis on Consulting Engineers/ OEM’s/Integrators/High value end users.
• Exceptional oral and written English language communication skills required to communicate with internal and external contacts.
• Excellent interpersonal skills and high professionalism.
• Proficient in Windows applications and Microsoft Office programs such as MS Word, Excel, Outlook, PowerPoint

Physical Demands

• Mobility: This is a remote position that primarily requires sitting at a desk or computer workstation for extended periods, with occasional need to stand or move around to maintain health and well-being. Ability to regularly operate a computer keyboard and mouse.
• Vision and Hearing: Ability to use a computer and read documents. Effective communication skills to interact with colleagues and clients through video conferencing tools.
• Dexterity: Basic hand dexterity for typing and using computer peripherals
• Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days’ paid volunteering leave
• Comprehensive private healthcare
• An enhanced retirement plan
• Life assurance
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments.

Learn more at Our Inclusion Commitments.

Company Overview

At Watson-Marlow Fluid Technology Solutions, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialized filling systems and products for single-use applications.

Watson-Marlow is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.