Virtual Care RVT - Swing Shift

At Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive. Our ultimate vision is to establish a stellar standard for the veterinary industry; the Juno standard of care. We are seeking to challenge a traditional industry by establishing the Juno standard of care across Canada not just for our Members and their pets, but also for our team of veterinary professionals as they are at the heart of everything we do. We are just getting started and we cannot wait to meet you.

We are assembling a team of innovative thinkers across consumer-tech and veterinary medicine to build a new experience for consumers and providers. We are looking for someone who shares our vision and YOU want to be a major part of shaping the future with Juno. We are looking for someone who loves the idea of building something new, contributing to the Mission, and being part of an early-stage company committed to making a positive impact.

Registered Veterinary Technicians (RVTs) are the veterinarian's primary medical support and play a vital role within the practice. RVTs must value the quality of care we provide at Juno Veterinary and communicate it to clients. The Virtual Team RVT plays a unique role in aiding the veterinarians and in-clinic care team in achieving greater efficiency in overall patient care.

Role Overview:

Virtual Team RVTs will apply their previously developed professional technical skills in anesthesia, surgery, dentistry, laboratory testing, patient nursing care, and client education in order to virtually assist clients via online chat or phone call. They advise clients on various subjects from minor questions and concerns to post-operative issues, and any other questions that may arise.

The Virtual Team RVT is responsible for effectively triaging pets, determining whether they require emergency care with a larger referral hospital, same-day or next-day urgent care appointment with Juno Veterinary, or if at-home care can be implemented with their recommendations. The Virtual Team RVT is also responsible for submitting requests for prescription refills. The team works closely with the in-clinic team to ensure high quality and continuous care, and RVTs need to communicate clearly with the veterinarians, other practice personnel, as well as with clients to ensure that patients receive the care that they need. The RVT must be a detail-oriented person who can make good decisions, respond quickly and calmly to crises, and always maintain high standards of patient care.

This often requires significant multi-tasking and a creative thinking ability. Strong interpersonal skills and the ability to set a good example, promote a positive work environment, and provide direction and motivation to coworkers are important aspects of the position.

Please note this position is for 'Evenings & After-Hours' only; Shifts will be 02:00p - 12:00a EST // 04:00p - 12:00a EST; 4-on // 4-off [option of 8 or 10 hour shifts]. Weekends and Holidays will be included in this shift rotation.

What You'll Do:

Collaborate with a team of skilled and passionate virtual RVTs to support our Members and team members in providing the Juno standard of care. More details below.

Responsibilities Include:

• Engaging with Juno Veterinary Members through text-based chat and phone.
• Address member concerns regarding the health and well-being of their animals, including both general queries and those directly related to Juno Veterinary clinic encounters.
• Reviewing patient medical records before and during interactions to quickly gain relative medical history.
• Utilizing your veterinary medical knowledge to accurately triage and make recommendations based on patient needs.
• Recording accurate medical records utilizing appropriate veterinary terminology to include documenting client communications.
• Collect, review and input medical records from referring animal hospitals.
• Deliver a world class client experience by conveying compassion and genuine care over chat, phone or video communication.
• Grow and thrive in a positive, inclusive environment of continuous learning and excellence in care.
• Implement the company's culture vision by encouraging flexible scheduling, self-compassion, work-life balance and blame and judgment free environment.
  
  

You Have:

• MUST be a Registered Veterinary Technician/Technologist with active registration with the OAVT or BCVTA in Good Standing
• Minimum 2 years of experience in clinic with triaging skills (ideally in an ER setting)
• Experience ideally in a large scale veterinary clinic;, i.e. multi-DVM general practice or Specialty service where you have comfortability with high volume
• experience in managing/caring for customers with varied emotional-ranges
• tech-savvy, experience with iOs system/multitude of medical digital platforms
• Exceptional communication skills: our vRVTs spend a lot of their days interacting with, educating and supporting members - this is a core focus of the role
• Proficiency in multi-tasking across many communication platforms
• You thrive in a steady work environment (slow days are not your thing)
• The ability to communicate well with cross functional teams and members (we have team members across 7 locations and 2 provinces/time zones, 10,000+ members and growing)
  
  

Our Promise To You:

• Full benefits package including access to mental health support, continuing education, and mentorship opportunities
• A collaborative team who has your back and will welcome you as part of the pack
• Time for you and your loved ones: great PTO, discounted Juno Vet services for pets
• An opportunity to make a positive impact for those around you
  
  

The role of Virtual RVT at Juno may require evening, weekend and holiday work. You may support members/clients who may be experiencing emotional distress and/or frustration. This position will be based remotely with potential occasional travel required locally. This position will also require extensive use of keyboard/text/chat functionality in addition to the continued use of a computer throughout your shift as a Virtual RVT.

We're looking for people who are not just team players, but also leaders. If you've made it this far, you're probably looking for something different than what's already out there. So were we — let's meet.

Interview Process

• Discovery Video Call with Pamela D'Ippolito (45 minutes)
• Video Interview with Virtual Care Manager (45 minutes)
• Video interview with Head of Virtual Care & Member Experience
• Offer
  
  

The starting wage range for this position is $26-28 / hour . Our wage offered may vary based upon experience, skillset and years of service, all of which will be assessed throughout the interview process.

Juno Veterinary is committed to providing an equal employment opportunity for all candidates and employees. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a positive and successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment by contacting our People Operations team. If you have feedback on how to make our recruiting process more equitable or accessible, please let us know!