Field Service Representative

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Field Service Representative, you will provide customer support through the performance of on-site installation and overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. You also serve as company liaison with customer on administrative and technical matters for assigned projects and instruct customers in the operation and maintenance of the system. You will report to the Territory Services Manager and will be fully remote, working both onsite at the customer and out of your home office anywhere in Eastern Canada, either in Nova Scotia or New Brunswick.

Your Responsibilities

• Evaluate and approve operational quality of system equipment
• Participate in the establishment, measurement, and achievement of customer satisfaction metrics
• Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting
• Demonstrate personal leadership for project engineering teams, contract employees, and project support personnel
• Develop and write documentation (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix)
• Provide services to Rockwell customers through embedded services, call out, and through phone/chat support to meet utilization goal.
• Travel to cover assigned region/sub-region. Accessible during off hours, weekends and holidays.
• Support Remote Support Services
  
  

The Essentials - You Will Have

• Bachelors degree
• The ability to travel up to 50% of the time
• A valid drivers licence
  
  

The Preferred - You Might Also Have

• 3+ years of experience in field engineering, working with sales teams and customers
• Experience indirectly managing a team of engineers and technologists
• Experience delivering technical presentations to internal and external customers
• PLC programming using RSLogix 5, 500, 5000, FactoryTalk Studio software
• Studio5000, ControlLogix, CompactLogix
• PowerFlex products and applications
• Ethernet/IP, Stratix Switches
• Servo/Motion control
• Low Voltage PowerFlex Drives knowledge
• Medium Voltage Drives knowledge
• Experience with networks including EtherNet, ControlNet, and DeviceNet
• Application/Project experience utilizing Rockwell's Advance Software Packages such as Historian, AssetCentre, VantagePoint, and Plant/Energy Matrix
• Experience in Virtual Machine computing and Thin Client technology
  
  

What We Offer

• Health Insurance including Medical and Dental
• Health Care Spending Account (HCSA – dependent on the plan chosen)
• Employee Assistance Program (EAP)
• Retirement plans
• Paid Time off
• Volunteering Time off
• Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
• Employer Paid DC Pension
• Maternity and Parental Leave Top-Up
• Fitness Reimbursement Program
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• This position is part of a job family. Experience will be the determining factor for position level and compensation.
  
  

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.