Customer Service Associate

StrataBuilt is a growing, innovative company committed to delivering outstanding service and reliable solutions in software development and agile consulting services. We believe in building strong relationships with our clients and providing an exceptional experience through every interaction. As we expand, were looking for a friendly, solutions-driven Customer Service Associate to join our team.

Position Summary

The Customer Service Associate will serve as the first point of contact for our customers, providing support, resolving issues, and ensuring a positive customer experience. The ideal candidate is empathetic, articulate, and able to communicate clearly and professionally across multiple channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products, services, and company policies
• Resolve customer complaints in a timely and effective manner
• Document customer interactions and update records in CRM systems
• Escalate complex issues to the appropriate departments when necessary
• Follow up with customers to ensure satisfaction and resolution
• Collaborate with team members to improve service processes and outcomes
  
  
  

Qualifications

• High school diploma or equivalent (Associates or Bachelors degree preferred)
• 1+ year of customer service or call center experience
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and customer service software (e.g., Zendesk, Salesforce)
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Calm under pressure and able to manage multiple tasks simultaneously