Agile Product Owner - SaaS

About Sycle

Sycle is a market-leading global SaaS company with the mission of facilitating the delivery of better hearing to the world. Founded in 2001, we have grown to be the leading practice management solution for audiology (hearing care) providers, with more than 65% market share. The Sycle practice management solution frees up valuable time so our customers can grow their businesses through delivering high quality patient care and exceptional services that delight their customers. Small hearing care practices and some of the largest retailers utilize our software in 13 countries worldwide.

The Sycle team is 120 strong. We are headquartered in Lone Tree, Colorado with offices in Alabama and Vancouver, and a large remote workforce. We are always on the lookout for exceptional talent to help us build and deliver market-leading tools that make a difference for our customers. Check out our job listings and apply!

Job Overview:

We are seeking a highly skilled and motivated Agile Product Owner to join our dynamic, Ontario-based team. The ideal candidate will be responsible for overseeing the development and delivery of innovative products within an Agile environment. As an Agile Product Owner, you will work closely with cross-functional teams, including engineering, design, and marketing, to ensure the successful delivery of high-quality products that meet customer needs and business objectives.

Key Responsibilities:

• Product Strategy & Vision: Collaborate with stakeholders to define the product vision, roadmap, and strategy. Ensure alignment of product initiatives with overall business goals.
• Agile Product Development: Lead and manage the Agile product development process, ensuring smooth execution of sprints, prioritizing features, and ensuring team focus on delivering high-value outcomes.
• Backlog Management: Create, manage, and prioritize the product backlog, making sure it is clear, actionable, and aligned with customer needs and business priorities.
• Stakeholder Collaboration: Act as the main point of contact between business stakeholders, development teams, and customers to gather feedback, clarify requirements, and ensure that product goals are met.
• Release Planning: Work with engineering teams to define release plans, set milestones, and ensure timely delivery of product features. Ensure that each release delivers high-quality and impactful features.
• Continuous Improvement: Foster a culture of continuous improvement by analyzing sprint retrospectives and making adjustments to improve product development processes and team efficiency.
• Customer Focus: Regularly interact with customers and users to gather feedback and understand their pain points, ensuring the product evolves to meet their needs.
• Metrics & KPIs: Define and track key product performance indicators (KPIs) to measure success and identify areas for improvement. Utilize data to make informed product decisions.
• Cross-Functional Leadership: Collaborate with design, engineering, and marketing teams to ensure successful product delivery and go-to-market strategies.
• Market Research & Competitive Analysis: Conduct market research to stay informed of industry trends, competitor products, and market demands. Ensure that the product evolves in line with market needs and opportunities.
• Compliance & Regulatory Considerations: Ensure that the product meets any legal, regulatory, or industry compliance standards where applicable.
  
  

Requirements:

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field (or equivalent work experience).
• Certification in Agile methodologies (e.g., CSPO, PSPO, PMI-ACP, CPO).
• Proven experience as a Product Owner, ideally in an Agile environment, with a solid understanding of Agile frameworks (e.g., Scrum, Kanban).
• Strong experience in and understanding of product lifecycle management, from ideation to execution.
• Demonstrated ability to lead cross-functional teams and manage stakeholders effectively.
• Excellent problem-solving, organizational, and decision-making skills.
• Strong communication skills, with the ability to convey complex ideas clearly and succinctly.
• Familiarity with product management and Agile project management tools (e.g., Jira, Trello, Productboard / Aha!)
• A customer-centric mindset with the ability to gather, prioritize, and act on customer feedback.
• Ability to adapt quickly to changing priorities and thrive in a fast-paced, dynamic environment.
• Experience with data-driven decision-making and using analytics to inform product strategy.
• Strong strategic thinking and business acumen, with the ability to align product vision with broader business goals.
• Strong understanding of cloud-based platforms, APIs, or web services. Prior experience with these technologies is a bonus.
• Strong negotiation skills with the ability to balance competing priorities and stakeholder expectations.
  
  

Preferred Qualifications:

• Experience with B2B and/or SaaS products.
• Strong understanding of UX/UI principles and how they relate to product development.
• Experience in the Healthcare industry, preferably in the Hearing Care domain will be considered an asset.
• Experience working in mid-sized software companies