Member Coordinator

About Vheda Health

Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care coordination programs provide simple access to care coordination from anywhere, helping health plans deliver better outcomes for their members.

We’re Hiring a Member Coordinator to Join Our Team!

This full-time position is an impactful role that directly influences the lives of underserved, vulnerable, and at-risk populations. We are seeking candidates to provide support services to our health plan clients’ members. Your responsibilities will include contacting individuals with out-of-range device readings, providing timely support to address their needs, reminding them of available resources, and documenting all interactions. As a Member Coordinator, you will receive real-time data from remote member monitoring devices and be fully supported by our online platform. This role is fully remote but may require travel to our offices in Columbia, MD for companywide events and meetings.

Key Responsibilities

• Telephonic Outreach: Provide telephonic outreach to assigned member cohorts in compliance with our program algorithms and other internal processes.
• Non-Compliance Focus: Consult with individual members who are non-compliant, focusing on reengagement.
• Team Collaboration: Collaborate with other Vheda Health teams to coordinate services for assigned member cohorts.
• Relationship Building: Develop, communicate, and maintain strong working relationships with our other member outreach teams, providing support and consultation as needed.
• Member Education: Facilitate and/or delegate member education in support of device usage and device values and best practices using the most appropriate modality for each member.
• Resource Maximization: Assist members with mobile devices and maximize their access to available resources.
  
  

Required Qualifications\

• Current and active medical certification such as MA, CNA, CCMA, CPCT, CMA.
• Minimum of 1-3 years of experience in a medical care or care coordination setting.
• General knowledge of care coordination practices related to chronic disease management (e.g., Diabetes, Hypertension, Congestive Heart Failure, Asthma, COPD, Weight Management, Mental/Behavioral Health).
• Proficient with technology and web-based applications.
• Proven ability to work effectively in a remote setting, demonstrating strong communication and collaboration skills.
• Demonstrate effective communication skills with compassion and empathy.
• Possess exceptional interpersonal, organization, and communication skills.
  
  

Additional Preferred Skills

• Understanding of Medicaid and/or Medicare.
• Experience with telephonic outreach.
• Experience with HEDIS and/or NCQA standards.
• Urgent Care or Emergency Room experience.
  
  

Vheda Health Benefits

At Vheda, we care about your health, your family and your future and strive to have our benefits reflect that. This includes:

• Competitive salary
• Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance
• 401(k)
• Unlimited paid time off
• 11 paid company holidays
• Engaging team events