Telecommut
Kitchenuhmaykoosib Inninuwug
Who We Are
Kitchenuhmaykoosib Inninuwug Dibenjikewin Onaakonikewin (“KIDO”) is the KI FamilyLaw and its Maamao Dibenjikewin Kanawaabajikewin (“MDK”) service model carries out child and familyservices, but KIDO is much broader than mainstream services. It is specific to KI Nation and is animportant exercise of Miinikozowin (inherent power) by KI and aims to restore kayaash egwa miinaahchaako kikinohamaakewinan (traditional and spiritual teachings of KI).
Vision Statement
To reach a goal of a healthy self, healthy dibenjikewin (family), and a healthy community. Our ancestors held everything sacred and thanked Kishe-Manido (Creator) for all that had been given, including the foundation to guide a strong community composed of healthy dibenjikewinan(families) who are raising awaashishag (children) and/or oshkaadizag (youth) grounded in their cultureand language.
Position Summary
As a partof the internal MDK case management database system team, the IT Technician:Office Support will report to the Case Management Database Manager and workwith other members on the team.
This positionwill assist the Case Management Database Manager in carrying out and ensuring stabilityand safeguarding the case management database system, which includes planning,developing, installing, configuring, supporting, and optimizing all MDK networkhardware, software and communication links.
The ITTechnician: Office Support will be responsible for issues arising on the MDKcase management database system, which includes network issues, devicehardware, computer software and other IT-related issues.
Duties & Responsibilities
- To receive intensive training from the Mamow Special Projects Coordinator on MDK Service Model to fully understand the scope of the database and network system requirements.
- Ensure the Case Management Database Manager is informed on the operations and issues arising in the case management database system and anything else regarding MDK operations.
- To assist the Case Management Database Manager by preparing documentation and/or attending meetings with the Office Manager and senior management as required.
- To liaise with external IT supports in the setup and maintenance policies, procedures and associated training in place for network resource administration, appropriate use, and disaster recovery.
- To assist with the day-to-day operational management of MDK by managing all assigned servers (email, printing, backups, software), manage all network hardware & equipment (routers/switches/hubs), and ensure network connectivity on all workstations.
- To monitor and ensure stable operations of the MDK case management database system, including having appropriate security safeguards in place.
- To work alongside the internal MDK case management database system team.
- To provide network asset management, including maintenance of database and network component inventory and related documentation and technical specifications information as assigned.
- To perform system backups and recovery on assigned network computers and devices.
- To assist the Case Management Database Manager when liaising with external database and IT supports on network improvements, database changes and other adjustments should be made to reflect the needs of MDK to carry out all aspects outlined in KIDO.
- To assist the Case Management Database Manager as needed to work with the MDK Training Unit team and other program units informed on any developments so their team, existing staff and incoming staff can be trained.
- To assist the Case Management Database Manager in monitoring and testing database & network performance and provide network performance statistics and reports.
- To keep informed by the Case Management Database Manager on updates and/or provide feedback to the database development company regarding issues related to IT operations within the MDK.
- To assign duties, explain work methods and procedures, and provide guidance to support staff.
- To maintain confidentiality on all aspects to MDK operations.
- Other duties as assigned for being the IT Technician: Office Support.
- To operate and monitor the MDK Service Desk Support, for which all MDK staff can contact with regards to IT issues on the case management database system. This process will include creating a ticket system, making informed decisions based on policy/best practices, and contacting the Case Management Database Manager when their specific knowledge is required.
Qualifications
KIDO Attributes:
- Demonstrated knowledge of KI’s distinct culture,traditions, values and principles.
- Understand that KIDO is based on language and kayaashegwa mina ahchaako kikinohamaakewin (traditional and spiritual teachings)revitalization.
- Demonstrated understanding that KIDO is based on love,compassion, healing and reconciliation.
- Demonstrated understanding that KIDO is part of theinherent right of KI.
- Must have working knowledge of the whole scope ofKIDO.
- Ability to communicate/understand KI language, Anishininiimowin.
- Possess formal education in Information Technology,Computer Science, Information Systems, or a related field; or related ITexperience.
- Completed and/or working towards further systemcertifications such as A+, Network+, MCTIP, or CCNA; is an asset.
- Should have 2-5 years of experience working in networkand database management.
- Must have a working knowledge of computer systems,security, network and systems administration, databases and data storagesystems, and phone systems.
- Must have a working knowledge of network & PCoperating systems and cloud-based applications.
- Must have knowledge on applicable data privacyprotocols, policies, and laws.
- Must possess excellent verbal and written communicationskills.
- Proven ability to collaborate effectively within amulti-disciplinary team.
- Demonstrated organizational, decision-making, criticalthinking, and trouble-shooting skills.
- Mustbe able to travel as required to carry duties and responsibilities. (KI,Thunder Bay, Sioux Lookout, Winnipeg and possibly other regional communities)
- Must submit Criminal Records and Vulnerable Sector Checks.
Health & Safety
Applying for this Position
We encourage you to use the online application form below to apply for this position - however, other options unique to our locations may be listed below (if applicable) for your convenience.
APPLY NOW
Kitchenuhmaykoosib Inninuwug
- Use the "Apply Now" button to fill out an online application.
- Call the KIDO KI office at 1-807-537-0037
- Visit the KI KIDO office in person at 1017 Nuhmaykoos Road, Big Trout Lake, ON, P0V 1G0
