Telecommut
Specific And Responsibilities
- Provide one-on-one assistance to clients to increase awareness and access to available community resources.
- Facilitate and support clients in implementing, evaluating and supporting of personal plans and goals.
- Meet and screen participants to assess their needs, provide referrals as well as providing brief services that are available at WINS as needed.
- Answer phone calls and email to set up appointments with WINS participants.
- Facilitate the development of relationships and peer support by encouraging client to participate in WINS community programs.
- Provide behaviour support and follow outlined behaviour plans, as required.
- Ensure a safe and welcoming environment for all program participants and clients.
- Engage with external agencies and pick up external referral items.
- Collaborate with WINS store locations and be on site at locations when needed.
- Ensure materials needed for participant engagement are on-site, pick-up materials when needed.
- Support with donation distribution, pick up and drop off donations when applicable.
- Maintain record of client information and forms, outcomes, statistics, and demographic data.
- Regularly document and share, when possible, client successes and highlights with other staff, senior management, donors, board of director.
- Participate actively in collaborative team exchange of ideas and practices.
- Represent WINS at community events as required.
- Work closely with Programs Manager, and team as well as other WINS teams to support participant success and in meeting/exceeding program outcome and deliverables.
- Other duties as assigned.
Education
- Post-secondary diploma or degree in community development, social work, or a related discipline, or an equivalent combination of education and experience.
- Minimum of 3 years of experience in similar role. Experience in non-for-profit working directly with clients.
- Solid and positive experience with cultural diversity and inclusion in a community and programs’ setting.
- Experience partnering with other non-profit agencies, knowledgeable in community programs and services.
- Specialized knowledge in women and their family’s needs and issues.
- Experience working with marginalized and diverse populations and an understanding of issues that may impact women in crisis and/or in low-income situations.
- Strong affinity for the WINS brand and a personal passion for and commitment to the goals and vision of the Women in Need Society, a willingness to ‘go the extra mile.
- A true collaborator, clear communicator, and relationship builder.
- An innovative and creative thinker – with the ability to identify opportunities and to see trends and connections.
- Superb organization and planning skills with the ability to prioritize and multitask in a vibrant, fast-paced environment.
- Excellent presentation, and customer service.
- Outstanding communication skills including an aptitude for clear and positive electronic communications, creating, and delivering information/presentations, coherent and clear written communications, and kind, persuasive verbal communication.
- Ability to work under pressure to complete multiple tasks, meet demands and deadlines with a positive, constructive attitude.
- Strong leadership skills, with ability to manage and develop high performing teams combined with a welcoming and empathetic demeanor.
- Outstanding interpersonal skills: an ability to build and maintain positive, trusting relationships with employees, peers, leadership, donors, clients, customers, and other stakeholders through strong emotional intelligence and compassion.
- Proficient in Microsoft Office 365: Word, Excel, PowerPoint, and Outlook.
- Able to work at various WINS Program locations.
- Must have a valid driver’s license and access to reliable transportation.
- Able to provide satisfactory results of a Vulnerable Sector Search background check through Calgary Police Services or RCMP.
- Eligible to legally work in Canada.
