Need: 1 dedicated full-time CS agent (will add 2 more if it works)
Channels: email + live chat + inbound phone
Helpdesk tool: Zendesk
Hours: US ET business hours, ~[9am–6pm ET]
Must-haves: strong written English, prior e-commerce CS,
order/returns/print-issue handling
Stable internet connection and backup power is a Must.
Start: ASAP
- Term: month-to-month