Patient Account Representative - Remote

Are you seeking an exciting opportunity to join a passionate, growing, and dynamic team of professionals who support patients?

The Patient Account Representative is responsible for, analyzing, and resolving patient account billing issues by contacting patients, insurance providers, and healthcare systems to resolve patient billing issues and to facilitate payment.

Pay: $16.50 - $20.00 per hour

What’s Attractive to the Right Candidate?

• Knowtion Health is a growing firm in a growing industry. Our status as a leader in this industry means that we have the resources to invest in the business and to innovate.
• Our business is intensely competitive and is constantly evolving. We quickly identify new challenges and develop solutions, so you won’t simply be doing what was done last year. Our new employees are frequently pleased and surprised by how quickly we make decisions and adapt to market conditions.
• Knowtion Health culture is inviting and competitive, embracing challenge and celebrating accomplishment; dedicated colleagues striving to provide quality results that have lasting impact.
  
  

The Opportunity

• Reviews open accounts to determine payment source
• Follows-up on accounts to determine account status
• Reviews payer contracts to determine reimbursement
• Reviews client host systems
• Reviews 835’s and EOB’s for appropriate adjustments
• Reviews 835’s and EOB’s for payments
• Reviews and resolves payment variances, denials and credit balances
• Works correspondence related to the accounts
• Updates patient demographics in host system
• Notates account follow-up actions clearly and concisely
• Escalates issues when identified
• Maintains integrity of Patient Health Information
• Meets daily productivity goals
• Meets Internal Quality Control (IQC) standards
• Performs additional duties as needed
  
  

What You Bring

• Minimum of 2-years’ experience or equivalent combination of education, certification, and experience
• High school diploma or GED required. An associate degree or equivalent work experience preferred
• Medical billing related credentials from a certifying institution preferred.
• Familiarity and knowledge of healthcare terminology
• Familiarity with HIPAA and PHI concepts
• Ability to work on a computer and familiarity with healthcare billing software
• Strong time-management and problem-solving skills
• Ability to work effectively in a highly organized manner and be extremely detail oriented
• Ability to communicate well in person, email, and telephone
• Communication skills with a problem-solving attitude
• Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus
  
  

The above statements are intended to provide the general nature and level of work being performed by most people assigned to the position. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

This position is remote and requires a dedicated, distraction-free workspace at home. We offer a competitive benefits package including medical, dental, vision, life insurance, short term disability, long term disability, bonus opportunities, paid holidays, 401k, and a generous PTO policy.

Open to candidates in the following states: CA, AZ, TX, IL, FL, GA, NC, SC, VA, OH, TN, OK, MN