Director, E-Commerce Sales (Remote)

(Exempt)

Company Overview: Ethos Pet Brands is the parent company of Natural Balance and Canidae pet brands. By joining forces under Ethos Pet Brands, these premium pet food brands strengthen their commitment to delivering the highest quality nutrition. We believe in the power of strong brands to connect with pet parents and create meaningful experiences.

Location: Remote

Reports to: Chief Digital and eCommerce Officer

Role Summary

The Director of E-Commerce will own the Chewy commercial relationship and lead the acceleration of our business within the platform. This leader ensures our brands show up with excellence across merchandising, search, product detail pages, and category storytelling, while influencing retail media strategy through data-backed insights.

The role requires a strategic relationship builder who can elevate Chewy engagement from transactional management to a joint, future-focused growth partnership rooted in shared category expansion and consumer outcomes.

Chewy Leadership & Joint Business Planning

• Own the Chewy P&L, delivering revenue, margin, and autoship growth.
• Drive the commercial operating rhythm for Chewy, including forecasting, inventory and weeks-of-cover management, pricing, promotions, and operational execution, proactively identifying risks and unlocking upside with clear recommendations and action plans
• Lead and elevate Joint Business Planning (JBP) to define shared growth priorities, category strategy, and long-term value creation, and track and deliver against mutually aligned KPIs across sales, autoship, merchandising, and operational performance
• Develop a best-in-class annual channel calendar that supports retailer and branded initiatives managing the planning, execution, and performance analysis
• Elevate conversations from transactional to strategic discussions grounded in consumer insights, brand relevance, and category dynamics.
• Identify and activate innovation and whitespace growth opportunities, partnering with Brand and Innovation teams to assess assortment gaps, build launch plans, and bring new products to market with a strong Chewy-ready commercial and digital shelf strategy
  
  

Digital Shelf & Brand Merchandising Excellence

• Lead the digital shelf experience on Chewy in partnership with content team, including PDP content, brand shops, imagery hierarchy, claims communication, A+ content, taxonomy, and review strategy
• Ensure product purpose and benefits show up with clarity and consistency at the point of decision
• Conduct ongoing competitive digital shelf assessments and prioritize actions to drive consumer discovery, conversion, and repeat
  
  

Forecasting, Operational Execution & Value Protection

• Collaborate with Supply Chain to maintain reliable in-stock levels and weeks-of-cover targets
• Monitor and manage pricing, promotional cadence, and MAP adherence to protect brand equity and margin structure
• Work with Brand and Finance to identify risks, opportunities, and corrective actions
  
  

Retail Media Influence & Performance Insight (Influence, not ownership)

• Partner with Brand Marketing to guide retail media investment choices, leveraging data from category trends, search behavior, and campaign outcomes
• Translate performance insights into clear recommendations that improve trial, conversion, and autoship penetration
• Track incrementality of spend to ensure investment ladders up to meaningful growth outcomes
  
  

Cross-Functional Leadership & Influence

• Connect brand strategy → digital shelf → Chewy execution across Brand, Innovation, and Operations
• Influence internal teams and agency partners to deliver best-in-class content, merchandising, and sell-in narratives
• Communicate performance and forward-looking growth recommendations to senior leadership in a clear, commercially grounded narrative
  
  

Minimum Qualifications

• Bachelor’s degree or equivalent required
• Minimum 3-5 years e-commerce experience in a similar role, including demonstrated knowledge of Chewy, Amazon retail operations and leading annual vendor negotiations
• Demonstrate both quantitative analytical skills as well as creative problem-solving
• Strong understanding of various digital shelf analytics and performance dashboard
• Strong project management skills and the ability to manage people cross-functionally, including agency resources
• Action-oriented with strong follow-through and prioritization skills to enable management of multiple work-streams simultaneously
• Must have the ability to work with a rapidly changing business and thrive in an entrepreneurial environment
• Exceptional verbal communication and presentation abilities
• Candidates must be willing and able to travel
• Must be willing to submit a background check and pre-employment drug screening
• Must be eligible to work in the US
  
  

Preferred Qualifications

• Master’s degree in a related field
• Prior experience working in a consumer-packaged goods environment
  
  

Essential Functions

• Must be able to lift up to 25 pounds at times
• Must be able to relay accurate information via multiple communication vehicles, including verbal and written mechanisms
• Ability to remain in a stationary position for up to 8 hours
• Ability to operate a computer and other office technology
• Ability to observe details at close range
• Occasionally travel for work up to 5% of the time
• Occasionally Ascend/descend stairs
  
  

Benefits

• 401K matching
• Medical
• Dental
• Vision
• Short Term Disability
• Long Term Disability
• HSA & FSA
• Pet Insurance
• Life Insurance
• Employee Assistant Program
• Referral Program
• And more!
  
  

Ethos is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.