Director of Professional Services

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

Our agents have already delivered measurable impact:

• Over 5 million hours of contact center operations saved
• 35% more calls answered compared to non-AI operators
• 45 million calls handled with a 99.9% uptime
  
  

Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.

About The Role

We’re hiring a Director of Professional Services to build and lead Synthflow’s implementation and customer delivery organization. You’ll own the end-to-end success of client onboarding, deployment, and ongoing solution adoption—ensuring every customer realizes measurable business value from Synthflow’s AI platform.

You’ll partner closely with our enterprise clients, sales organization, and product team to design scalable implementation frameworks, develop operational playbooks, and lead a growing team of project managers, solution architects, and implementation specialists.

This is a foundational leadership role—ideal for someone who combines deep operational rigor with a strategic, customer-centric mindset.

What You’ll Do

• Lead Delivery Excellence: Build and scale Synthflow’s professional services function to deliver enterprise-grade AI implementations efficiently and consistently.
• Own the Post-Sales Lifecycle: Oversee onboarding, deployment, and enablement, ensuring seamless handoffs from sales through renewal.
• Drive Customer Success Outcomes: Partner with key clients to ensure successful delivery, measurable ROI, and long-term adoption.
• Develop Scalable Frameworks: Establish repeatable processes, methodologies, and tools to drive consistency across implementations.
• Build & Lead the Team: Recruit, mentor, and develop a world-class professional services organization.
• Collaborate Cross-Functionally: Work closely with Product, Engineering, and Sales to ensure client feedback informs roadmap priorities.
• Financial & Operational Management: Manage project delivery metrics, utilization, and profitability across all engagements.
• Strategic Partnerships: Contribute to account strategy, expansion opportunities, and customer advocacy initiatives.
  
  

What You Bring

• Experience: 8+ years in Professional Services, Customer Success, or Delivery Management within enterprise SaaS. 3+ years in a leadership role.
• Enterprise Implementation Expertise: Proven track record overseeing complex, multi-stakeholder enterprise deployments.
• Operational Excellence: Deep experience in building scalable post-sales processes and managing delivery P&L.
• Customer Leadership: Exceptional ability to engage and influence executive stakeholders, balancing strategic vision with hands-on execution.
• Technical Acumen: Understanding of AI, automation, or enterprise software integration workflows.
• Leadership & Collaboration: Strong people leader who inspires high performance and cross-team alignment.
• Mindset: Entrepreneurial, adaptable, and motivated by building from 0→1 in a high-growth environment.
  
  

Why Join Synthflow

• High Impact: Define how AI solutions are delivered and adopted by global enterprises.
• Strategic Leadership: Build and scale a critical function from the ground up.
• Cutting-Edge Technology: Shape the delivery of world-class AI automation solutions.
• Ownership & Growth: Take on meaningful responsibility with equity participation.
• Collaborative Team: Join a group of ambitious builders who combine speed, curiosity, and operational excellence.
• Remote Flexibility: Work fully remote across the U.S. with flexible hours and high autonomy.
  
  

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.