Business Intelligence Analyst

We're seeking a Business Intelligence Analyst to join our expanding Data & Analytics team. You'll be the bridge between our data infrastructure and business stakeholders, responsible for creating compelling dashboards, training users, and delivering actionable insights that drive strategic decisions across the organization.

This is an ideal role for someone who excels at transforming data into clear business narratives, enjoys working directly with stakeholders, and wants to build world-class business intelligence capabilities in a modern e-commerce environment.

Responsibilities: Business Intelligence & Dashboard Development -

• Design and build executive dashboards and KPI scorecards in Looker for leadership team
• Create and maintain departmental dashboards for marketing, merchandising, and operations teams
• Develop self-service analytics solutions to reduce ad-hoc reporting requests
• Ensure data visualization best practices with clear, actionable dashboard design
• Analyze complex data and translate findings into clear, actionable insights to drive strategic decisions
• Create and optimize complex SQL queries to extract and analyze large datasets from various sources
  
  

Ad-Hoc Analysis & Insights -

• Respond to executive requests for special analysis and strategic insights
• Conduct deep-dive investigations into business performance anomalies
• Create board presentation materials and executive briefing documents
• Support business planning processes with data-driven recommendations
  
  

Stakeholder Training & Enablement -

• Train business users on Looker functionality and self-service capabilities
• Create documentation and training materials for dashboard usage and data interpretation
• Support 15 power users with advanced analytical needs and custom reporting
• Lead dashboard governance and user access management
  
  

Requirements: Education -

• Bachelor's degree in Business, Economics, Mathematics, Statistics, Data Science, or related analytical field
• Equivalent professional experience in business intelligence or analytics roles will be considered in lieu of degree
• Relevant certifications (Snowflake, dbt, Google Analytics, Looker, etc.) are a plus
  
  

Business Intelligence Experience -

• 3+ years experience in business intelligence, reporting, or dashboard development
• Proficiency in BI tools (Looker preferred, Tableau/Power BI experience valuable)
• Advanced SQL skills with ability to write complex queries for reporting needs
• Data visualization expertise with strong sense of visualization and extracting insights
  
  

E-commerce & Retail Analytics -

• E-commerce metrics expertise : conversion funnels, customer acquisition costs, retention rates
• Digital marketing analytics : channel attribution, campaign ROI, customer journey analysis
• Inventory and merchandising analytics : product performance, seasonal trends, demand planning
• Financial reporting : P&L impact analysis, margin analysis, revenue forecasting
  
  

Communication & Stakeholder Management -

• Executive presentation skills with ability to communicate insights to C-level audiences
• Training and documentation experience for user enablement initiatives
• Project management skills to handle multiple reporting requests and priorities
• Business partnership approach with marketing, merchandising, and operations teams
  
  

Preferred Qualifications: Advanced BI Skills -

• Looker development experience including LookML and advanced dashboard features
• Data modeling understanding to collaborate effectively with Analytics Engineers
• Database performance knowledge for query optimization and efficiency
• BI tool administration including user management and security settings
  
  

Industry & Domain Expertise -

• Home goods or furniture retail experience with category-specific analytics
• Direct-to-consumer business model familiarity and associated metrics
• Shopify analytics or other e-commerce platform reporting experience
• Growth-stage company experience with evolving reporting needs
  
  

Technical Enhancement -

• dbt exposure or willingness to learn modern data transformation frameworks
• Python or R for advanced analytics automation
• GA4 and Google Analytics expertise for web analytics integration