Director of User Experience

Phreesia is seeking a seasoned and visionary Director of User Experience (UX) to elevate the role of design across our organization. This is a unique opportunity to shape and champion a business-driven, AI-enabled UX strategy that transforms how patients, providers, and clients experience healthcare.

As our Director of UX, you will lead, guide, and inspire a growing team of designers, cultivating a culture built on clarity, innovation, and measurable impact.

You will closely collaborate with senior executives, product leaders, and engineers to ensure that user experience is not just part of the process—but a core driver of business outcomes and product success.

The ideal candidate brings deep expertise in user experience, strong executive presence, AI adoption, and the ability to translate complex design insights into business language that influences decisions at the highest levels. You are both a mentor and a strategist, equally passionate about empowering design teams and driving organizational outcomes.

Phreesia is a fully remote company; however, candidates located in ET and CT regions are given priority in the hiring process.

What You'll Do:

Strategic Leadership

• Define and drive Phreesia’s UX vision, ensuring it is aligned with business goals, market opportunities, and AI-driven innovation.
• Serve as a senior design voice in executive forums, influencing strategy and investment decisions with clear, persuasive communication.

Team Development and Culture

• Lead, mentor, and scale a high-performing UX team with integrity, empathy, and accountability.
• Build a design culture that values experimentation, evidence-based decision making, and cross-functional collaboration.

Business and Product Alignment

• Partner with product, engineering, other internal stakeholders and clients to develop and validate design solutions that improve usability, adoption, and satisfaction.
• Translate user research and design insights into actionable recommendations that resonate with executive stakeholders.

Design Excellence and Innovation

• Ensure the consistent delivery of high-quality, intuitive, and accessible user experiences across products.
• Introduce modern design methods, including the application of AI-driven insights, to accelerate research, prototyping, and testing.
• Champion metrics-driven design improvements tied to utilization, engagement, and business impact.

What You'll Bring:

• Bachelor's degree required
• 10+ years in UX/UI design, with at least 6+ years in leadership roles scaling design organizations in fast-paced, high-growth environments.
• Proven track record of influencing executive decision-making with clear, outcome-focused communication.
• Demonstrated success in aligning design strategies to business goals, including the integration of emerging AI technologies.
• Deep expertise in usability research methods—both qualitative and quantitative—and applying findings at scale.
• Executive presence with the ability to communicate design value and strategy to C-level stakeholders.
• Strong people leadership skills with a track record of developing, coaching, and retaining top design talent.
• Exceptional executive communication skills; able to articulate complex design insights in business terms.
• Excellent problem-solving, organizational, and decision-making skills.
• Fluency in modern design tools, prototyping, and agile product development practices.
• Strong understanding of accessibility standards and inclusive design principles.
• Ability and comfortability to travel in the U.S. and/or Canada for team meetings, clients and off-sites as required.

Who We Are:

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits:

• Remote First: 100% Remote work + home office expense reimbursements+ monthly reimbursement for cell phone, internet and wellness.
• Top of market rewards: Competitive compensation
• Take time when you need time: Flexible PTO + company holidays
• Top class healthcare benefits: Variety of healthcare benefits for you and your family (and your pets!) starting day one
• Care about your families: Generous top-up for parental leave benefits
• Support personal development: Continuing education and professional certification reimbursement
• Connecting in person: Various offsite events and activities for team to connect and meet in person, to support team building and engagement.
• Giveback to community: Local in-person volunteer events, and give back programs to our communities.
• Recognition and perks: We have a company wide recognition tool (Phireworks) to celebrate milestones, recognize achievements and strengthen your bond with your teams. You can accumulate points and redeem them for a wide catalogue of items!
• Diversity and inclusive environment: At Phreesia, all employees are encouraged to bring their authentic self to work, feel supported and perform at their best. We have a variety of Employee Resources Groups (ERGs) which bring together individuals from a wide range of backgrounds, experiences and perspectives, and seek to foster a sense of shared community and empowerment for employees who share a common social identity, such as gender, race, ethnicity, and sexual orientation.
• Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.