Director, Partner Services, Americas

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: This is a Hybrid role open to candidates in Austin, TX ; Atlanta, GA ; Chicago, IL and Toronto, CA.

Title: Director Partner Services - Americas

Reports to: VP, Partner Solutions Engineering and Services

About the Role:

We are seeking a Director, Partner Services, Americas to lead our Service Delivery Managers (SDMs) and drive the growth and operational excellence of Cloudflare’s Authorized Service Delivery (ASD) partners and MSSP business. This is a strategic player/coach role responsible for building and scaling technical services practices with partners, ensuring exceptional post-sales experiences, and enabling partners to deliver Cloudflare solutions at scale.

You will act as a trusted advisor to MSPs, Distribution partners, and MSSPs, engaging at the C-suite and senior leadership level to guide them through their Cloudflare journey. You will also lead, mentor, and develop a team of SDMs responsible for post-sales technical enablement, ensuring scalable service coverage and partner success across geographies.

Responsibilities:

• Lead and grow the Partner Services team, providing clear direction, mentorship, and professional development for SDMs.
• Drive operational excellence in the onboarding, enablement, and ongoing success of ASD and MSSP partners.
• Define and implement a scalable framework for partner technical services, including enablement programs, bootcamps, workshops, and certifications.
• Build strong relationships with Solutions and Services Partners serving as a trusted advisor for post-sales technical strategy and delivery.
• Partner closely with Sales, Solutions Engineering, Product, and Customer Support teams to ensure alignment and successful partner outcomes.
• Oversee the development and deployment of tools, frameworks, and resources that enhance partner capabilities in service delivery.
• Ensure high partner satisfaction through continuous feedback loops, proactive issue resolution, and strategic guidance.
• Lead initiatives to grow technical services capabilities for partners, including the MSSP business and global ASD program.
• Drive the creation of technical services best practices, reference architectures, and solution frameworks to scale partner delivery excellence.
• Manage regional and global performance metrics, operational diligence, and strategic partner initiatives.
  
  
  

Required Skills and Experience:

• Experience engaging with C-suite executives and senior leaders at partner organizations.
• Extensive experience in partner services, post-sales enablement, or partner success leadership.
• Proven ability to lead and scale a team of technical services managers across multiple regions.
• Strong knowledge of networking concepts, cybersecurity, DNS, CDN, web security, and cloud-native architectures.
• Experience in MSSP and Services Partner ecosystems
• Excellent communication and relationship-building skills with partners and internal stakeholders.
• Track record of defining and operationalizing partner enablement frameworks and service delivery programs.
• Ability to troubleshoot and guide resolution of technical issues in a complex partner environment.
• Experience with API integration and automation for scalable service platforms.
• Strategic thinker with operational rigor and the ability to drive cross-functional initiatives.
• Strong business acumen and understanding of go-to-market models.
• Collaborative mindset with the ability to influence across functions.
• Passion for building scalable partner programs and enabling long-term partner success.
  
  
  

Compensation

Compensation may be adjusted depending on work location.

• For Chicago based hires: Estimated annual salary of $266,000 - $325,000.
  
  
  

This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
  
  
  

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
  
  
  

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave
  
  
  

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.