ASG - Customer Assistance Representative
Foundever
Full time
Other
Canada
Hiring from: Canada
Roadside Customer Assistance Representative
Job Overview
As a full-time Work from Home Customer Assistance Representative, you'll join our dedicated Roadside Assistance team to swiftly dispatch services to members in challenging situations, such as being stuck on a busy highway or alone late at night.
With empathy and urgency, you'll ensure their safety, pinpoint their location using mapping software, and quickly send an authorized service provider to their aid. Your calming voice and positive attitude will make a significant impact, turning stressful moments into experiences of gratitude.
Why You Should Join Us
Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
EEO
Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.
Site: ASG
Job Overview
As a full-time Work from Home Customer Assistance Representative, you'll join our dedicated Roadside Assistance team to swiftly dispatch services to members in challenging situations, such as being stuck on a busy highway or alone late at night.
With empathy and urgency, you'll ensure their safety, pinpoint their location using mapping software, and quickly send an authorized service provider to their aid. Your calming voice and positive attitude will make a significant impact, turning stressful moments into experiences of gratitude.
Why You Should Join Us
- $15 - $18.90/H depending on your province of residence
- Enjoy the benefits of working from home. Save time, money and reduce stress
- No equipment? We provide everything you need!
- Join a supportive community focused on engagement and recognition
- Hands-on paid virtual classroom-style training, as well as ongoing job specific training
- Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, a complimentary Roadside Assistance membership, EAP and wellness program
- Must reside in Canada
- Must be at least 18 yrs of age
- Highschool diploma or equivalent
- Must have at least three 3 months of working experience in the customer service field
- The flexibility to work various shifts, including nights, evenings and weekends
- Strong verbal and written communication skills in both French and English
- Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment
- Able to navigate multiple systems and have an understanding google maps or similar tools
- Strong problem-Solving, Empathy, Adaptability and Reliability
- A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
- A quiet, distraction-free space is essential; webcam video presence will be required during training and production
Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
EEO
Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.
Site: ASG
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Rejoins-nous pour transformer les défis énergétiques d’aujourd’hui en solutions durables pour demain, et fais la différence pour notre planète et les générations futures. Boralex fournit de l’énergie renouvelable et abordable pour toutes et tous, depuis plus de 30 ans. Le...
Other
Canada
Hiring from: Canada
Client: Insurance/Finance Job Title: Insurance Analyst Location: Remote Role Duration: 06 Months (Extension/Conversion will be based on performance) Description: Qualifications: Two years of insurance/financial services industry and supervisory/compliance experience Life Insurance License in British Columbia, Alberta, Saskatchewan, or Manitoba (any one)...
Other
Canada
Hiring from: Canada
You are about to tell that you're interested in their volunteer . If you'd like to add some additional information about yourself or ask questions, you can do so in the message box below. Once you click the confirm button,...
Other
Canada
Hiring from: Canada