Remote or Office Customer Support Agent

Granite State Manufacturing (GSM) is a small business contract manufacturer providing complete in-house capabilities, including machining, US Navy-certified welding, wiring, assembly, and testing. GSM-built equipment is on every US Navy submarine. From prototype to production runs, GSM has the technical depth, program management, and manufacturing expertise to deliver performance-critical solutions. GSM has 5-axis machining up to 33ft long or 82in diameter and welding up to 35,000lbs.

About The Role

We are seeking a dedicated and empathetic Customer Support Agent to join our Administrative team. In this role, you will be the frontline representative of our company, providing excellent service to our customers in English. Whether you prefer to work remotely or onsite at one of our offices, we offer flexibility to suit your needs. This full-time, hourly position is ideal for someone passionate about helping others while ensuring a smooth and professional customer experience.

What You'll Do

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Provide accurate information about products, services, and policies to resolve customer concerns.
• Maintain detailed and organized records of customer interactions for future reference.
• Collaborate with team members and other departments to resolve complex issues efficiently.
• Analyze customer feedback and share insights with the team to improve products and services.
• Stay up to date with company policies, procedures, and product updates to ensure accurate communication.
• Handle customer complaints with patience and professionalism, providing effective solutions.
  
  

Qualifications

• Proficiency in English with excellent verbal and written communication skills.
• Proven experience in a customer support or client-facing role is preferred.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Ability to work independently and manage time effectively in a remote or office setting.
• Familiarity with customer service software, CRM tools, or related technology is a plus.
• High level of empathy, interpersonal skills, and attention to detail.
• Reliable internet connection and a quiet workspace if working remotely.
  
  

MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA

The Pay Range For This Role Is

20.15 - 32.18 USD per hour(Remote (Charlottesville, Virginia, US))