Customer Success Manager II - US

About The Company

Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish.

At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

About The Position

Customers are the lifeblood of our company and Qumulo is looking for strategic, customer focused and results-driven Customer Success Managers (CSM). CSMs will onboard, coordinate installation, engage, retain and enable our customers to curate their data at exabyte scale. The CSM is ultimately responsible for the complete lifecycle of a portfolio of Qumulo customers and nurturing those relationships to ensure their continued success.

Responsibilities

• Own the ultimate success of Qumulo customers including customer onboarding, installation, retention and renewal. This role will ensure that customers derive maximum value from their investments in Qumulo and are wildly successful with their product.
• Drive seamless onboarding processes and coordinate with OEM & Channel partners, account teams and customers to ensure successful deployments and expansions.
• Work cross-functionally with our sales, product, operations and engineering teams to proactively manage each customer’s successful deployment and on-going usage of Qumulo products.
• Prioritize and drive resolution for customer issues and escalate as needed.
• Attend and present data driven quarterly business reviews to our customers
• Provide feedback to engineering and product teams on product feature requests and areas of improvements.
• Keep customers informed of product improvements that are beneficial to the customer’s workflows.
  
  

Qualifications:

• 2–4 years in a Customer Success, Account Management, or client-facing role at a SaaS company.
• Proven experience managing mid-to-large customer accounts
• Experience with B2B SaaS business models and customer lifecycle stages (onboarding, adoption, renewal, expansion).
• Excellent written and verbal communication skills
• Strong problem solving skills with a can do attitude
• Strong project management and organizational skills
• Detail oriented and able to multitask and prioritize
• Ability to escalate issues appropriately
• Experience in working in an open, collaborative environment, using tools such as Slack or Teams
• Experience in managing the success of up to 75 accounts
• Ability to travel up to 10%
• Preferred:
• Familiarity with modern switch operating systems (Cisco, Arista, Mellanox)
• Familiarity with Linux & Windows operating systems
• Familiarity with Windows Active Directory
• Familiarity with scale-out file systems
  

The annual pay range for the role is USD $72,000 - $108,000.

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information.

Qumulo is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks.

For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required.

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