Call Center Representative

Call Center Representative

Location: Texas, US (Remote)

Salary: Negotiable

Work Hours: Primarily standard office hours, with occasional shift work as needed

About Gini Talent

Gini Talent is a globally recognized brand, ranked among the world’s top ten IT recruitment and staffing firms. We provide tailored services in mass recruitment, staffing, Employer of Record (EOR), and Professional Employer Organization (PEO). With a presence in 11+ countries and a diverse team of over 3,000 professionals, we deliver innovative workforce solutions to clients in 14 nations.

About the Role

We are seeking a professional and empathetic Call Center Representative to join our healthcare support team. As the first point of contact for patients and families, you will assist with appointments, billing, medical records, and insurance-related inquiries—ensuring a smooth and positive experience for everyone seeking care.

Key Responsibilities

• Answer incoming calls with professionalism and empathy.
• Schedule, reschedule, and cancel appointments.
• Provide guidance on insurance coverage and services included.
• Support patients with billing inquiries and patient portal navigation.
• Maintain accurate records and escalate complex cases when necessary.

What We’re Looking For

• Excellent communication and active listening skills.
• Strong attention to detail and ability to multitask.
• Comfort with handling insurance-related questions.
• Experience in call centers, customer service, or healthcare support (preferred but not required).
• Empathetic, patient, and solution-oriented mindset.

What We Offer

• The opportunity to make a tangible impact by supporting patients and families.
• Experience in healthcare operations and insurance support.
• A supportive team environment with structured training.
• Flexible schedule, primarily during office hours.
• Competitive and negotiable salary.