KYC Operations Lead (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
  
  

The KYC/KYB Operations Lead will collaborate with others in a focused remediation initiative to address gaps in the Know Your Customer/Know Your Business (“KYC” and “KYB”) program, ensuring adherence to regulatory standards. The role requires deep knowledge of the onboarding and ongoing monitoring of legal entity Hosts; specifically those with more complex organizational structure(s) requiring identification and verification.

This individual will work to ensure that the periodic reviews are conducted in accordance with global regulatory requirements and internal policies. The role involves working with various teams conducting KYC reviews, managing escalations, and liaising with stakeholders across the business to ensure compliance with KYC/KYB standards. The KYC/KYB Operations Lead will also work to improve processes, manage KYC/KYB workflows, and ensure the highest level of due diligence in customer verification processes.

Key Responsibilities:

Collaborate with a team of global KYC/KYB analysts, ensuring performance objectives are met.

Provide training, guidance, and support to ensure the team understands KYC/KYB policies and procedures where necessary.

Understand and monitor team KPIs to maintain high productivity and quality standards.

Conduct periodic reviews for existing Hosts to ensure compliance with AML, CTF, and KYC regulations.

Handle complex cases, providing escalation support as necessary.

Process Improvement:

Review and enhance existing KYC/KYB processes and procedures to increase efficiency and reduce risk.

Collaborate with technology teams to automate processes and implement new tools and systems where appropriate.

Compliance & Risk Management:

Work closely with the Compliance and Risk teams to ensure KYC operations adhere to regulatory requirements and internal risk policies.

Provide regular reports to senior management on KYC operations, highlighting key risks, trends, and areas for improvement.

Stakeholder Collaboration:

Collaborate with internal teams such as Legal, Compliance, Sales, and Risk Management to ensure seamless customer onboarding and reviews.

Communicate effectively with external stakeholders, including regulators and auditors, as required.

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $50-$57/hr

Benefits: Medical, Dental, Vision, 401K