Chief Operating Officer

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary:

As the Chief Operating Officer, you will build and lead the full-scale execution of Toptal’s Services organization—including Technology Services, Marketing Services, Management Consulting, and all related Delivery and Practice areas. You will also oversee Talent Operations, ensuring our talent supply is aligned, efficient, and scalable to effectively meet and balance client demand. This role demands a builder’s mindset and a deep sense of ownership. You will create the strategy, ensure the services are fully built out, and drive consistent execution across all service lines. A key objective will be to accelerate the growth and profitability of all Services business lines, with clear accountability for revenue expansion, pipeline robustness, and margin optimization. Working across a high-caliber leadership group, you will bring strong operational discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.

This is a remote position. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

• Build and own the vision, strategy, and execution plan for Toptal’s Services function—including all service lines.
• Define the organizational structure and leadership model for the Services and Talent Operations teams, ensuring the right roles and capabilities are in place.
• Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions.
• Translate high-level business goals into detailed operational roadmaps for all areas of responsibility.
• Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
• Oversee talent supply, matching, and resource planning in coordination with Sales and Talent Operations to meet evolving client needs.
• Align delivery operations tightly with go-to-market teams to create seamless, integrated client experiences.
• Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives.
• Drive a high-performance culture across Services, while ensuring Talent Operations is tightly aligned to support delivery excellence, scalability, and evolving business needs.

Qualifications and Job Requirements:

• Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.
• 10+ years of progressive leadership experience in managing complex service organizations and multiple business units, ideally within professional services or technology-driven environments.
• Proven track record of successfully leading multi-service line operations with accountability for P&L, growth, and operational excellence.
• Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth.
• Experience at a technology or hyper-growth company is strongly preferred.
• Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.
• Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.
• Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.
• Experience driving cross-functional collaboration and alignment across sales, marketing, delivery, and support functions.
• Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
• Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.
• Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.
• Quality. You take pride in everything you deliver as a reflection of yourself.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
• Willingness to travel to meet with clients, team members, and stakeholders.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

Essential Job Functions

• Regularly and reliably attend scheduled virtual team meetings on camera.
• Work independently with minimal supervision.
• Use all required digital collaboration tools.
• Prioritize and self-manage workflows and deadlines.

US FLSA Classification: Full-Time/Exempt