IT Service Desk Analyst (100% Remote)

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RESPONSIBILITIES:

Kforce has a client that is seeking an IT Service Desk Analyst. This role is 100% Remote. This position will start as a contract to hire, then eventually convert to a full-time/salaried position. Benefits are provided throughout the contract phase as well.

Summary:

We are seeking a motivated IT Service Desk Analyst to join a growing healthcare IT support environment. This role provides front-line Level 1-1.5 IT support for a large hospital system, handling inbound requests over the phone, email, and automated queues. This is an excellent 100% remote opportunity for someone who thrives in a hospital/clinical IT setting, enjoys problem-solving under pressure, and is looking for long-term growth with a great benefits package.

Duties:

• IT Service Desk Analyst will serve as the first point of contact for IT issues, averaging 40-50 tickets per day
• Support the Epic MyChart application and public-facing requests via phone/email
• Troubleshoot and resolve Level 1-1.5 requests, escalating appropriately per SLA guidelines
• Handle common issues such as password resets, MS Office, Windows, and other enterprise apps
• Document, triage, and track tickets using ServiceNow and other ITSM tools
• As an IT Service Desk Analyst, you will provide excellent customer service, ensuring a positive end-user experience
• Participate in continuous process improvement and special projects as needed
• Work independently while also collaborating with a fast-moving IT team
  
  

REQUIREMENTS:

• Bachelor's degree in a relevant field or equivalent education and experience
• At least 1 year of IT Service Desk/Help Desk experience (hospital/healthcare experience highly preferred)
• Experience supporting end-users in a fast-paced, high call-volume environment
• Familiarity with ticketing systems (ServiceNow strongly preferred)
• Strong communication skills and ability to deliver excellent customer service
  
  

Why Join Us:

• Contract-to-hire with a strong path to permanent employment
• Benefits available during contract period
• Permanent employees enjoy excellent healthcare, retirement, and PTO packages
  
  

Openings available for multiple shifts:

• Monday-Friday, Standard Business Hours
• Monday-Friday, Night Shift
• Friday-Monday, Weekend Shift (Day & Night)
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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