Customer Account Specialist

Company Description

At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.

Does that sound like you? We’d love to meet you.

Short Description

Job Description

At Freedom Mobile, we're not just a team, we're a community dedicated to providing exceptional service with a personal touch. Our commitment runs deep—24/7/365—to ensure our customers always have a helping hand whenever they need it.

Role

In this pivotal role, you will be at the heart of our operations, ensuring every interaction is handled with precision and empathy. Here’s what a typical day looks like:

• Customer Interaction: Engage with our Mobile service users to handle everything from basic account queries to technical troubleshooting, ensuring every customer feels valued and understood.
• Value Optimization: Guide customers through our extensive product portfolio to find the best solutions that enhance their experience and satisfaction.
• Brand Advocacy: Become a trusted voice of our brand, showcasing your deep knowledge of our offerings and instilling confidence in our customers.
• Performance Excellence: Aim high and exceed not just the expectations set for individual performance but also contribute to team goals in a spirited environment.
  
  

Qualifications

• Experienced: You’ve demonstrated your customer service prowess in retail, sales, or call center settings.
• Communicator: Exceptional interpersonal and communication skills are second nature to you.
• Tech-Savvy: Proficient in navigating multiple computer systems and tools, including billing systems, internal platforms, and Microsoft Office.
• Resilient: Self-motivated and adaptable, you thrive in dynamic, fast-paced environments.
• Insightful: Skilled in engaging customers by asking insightful questions to fully understand and meet their needs.
• Positive: Armed with a “can-do” attitude, your customer-focused approach helps you handle challenging situations with sincerity and integrity.
• This position is 100% ‘work from home’ and you will need to have a suitable working environment (quiet, private, sufficient internet etc).
  
  

Additionnal Information

• Take advantage of a customizable health & dental benefits program and opportunities for company-matched pension (according to position).
• Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health.
• Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare.
• At Freedom, we recognize your great work through a device subsidy and discounts on Freedom products & services.
• Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.
• Develop your full potential and imagine what you can become within Quebecor’s family through our various career opportunities.
• This posting is for an existing vacancy.
  
  

Check out our Activity Report for an overview of the projects to which you could contribute !

We value your uniqueness !

We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential. We're eager to discover all the qualities that make you unique!

We are happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.