Technical Solutions Consultant

Who we are

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Buckland is looking for a Technical Client Solutions Consultant

What you’ll be doing

As a Technical Client Solutions Consultant, you will act as the trusted partner between the Client, sales, operations, and the Technology Services Division to translate business needs into practical, scalable technical solutions. You will ensure clients are set up for success by designing and documenting integration requirements, optimizing workflows, and enabling seamless use of our applications and reporting tools.

Why This Role Matters

You are the enabler to Client Delivery. The person who makes it possible for sales to deliver on promises, for operations to execute efficiently, and for clients to quickly realize value. You are not just a technical resource; you are a trusted partner who ensures that what we deliver works, scales, and sets us apart from competitors.

What we can offer you

• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for

• Work with the sales and client services teams to understand client goals and requirements to shape technical solutions by joining pre-sales conversations to explain system capabilities, functional opportunities, integrations, and data transformation options.
• Translate client requirements into technical specifications, workflows, and integration plans that align with operational and regulatory needs.
• Configure, test, and validate technical solutions, including EDI integrations, data transformations, document sharing or other related technology project offerings.
• Collaborate with operations teams to ensure technical solutions are aligned with business processes and regulatory standards, build work instructions, SOPs or other relatable materials to scale and grow team members in application use.
• Develop a deep understanding of our complex applications, data structures, and integration capabilities to recommend the best solutions, process improvements or automation opportunities to increase efficiency and accuracy.
• Stay current with industry trends, regulatory changes, research and evaluate new technologies, off-the shelf tools to meet client requirements and to continually enhance solution offerings applying “buy before build” principal where possible.
• Prioritize leveraging pre-built solutions to save time, reduce resource use, and minimize risks compared to custom in-house development.
• Support the onboarding process by setting up technical environments, verifying data accuracy, and helping train clients on portals, reporting, and integrations.
• Above average written and verbal communication skills.
• Showcase your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Identify potential challenges/risks and solve problems efficiently or work with Leaders for a solution.
• Foster a fast-paced culture leading by example in terms of accountability and continuous improvement within the team.
• Effectively prioritize and manage the team multiple and personal tasks to meet KPI's and deadlines.
• To provide the highest level of customer service by leading and mentoring, fostering a positive and productive work environment and resolving escalated issues as needed.

What we need from you

• University Degree/College Diploma in Business Analysis, Project Management/IT Project Management, or relevant education in Business.
• 1-3 years of experience in technical roles, customer service or support, preferably in logistics, brokerage, or SaaS environments.
• Comfortable working with clients and teams across Canada, the U.S.A, and Mexico; bilingual in Spanish or French is a plus.
• Solid understanding of EDI systems, client portal, brokerage or other regulatory applications, data integrations, and reporting solutions.
• Background in logistics, brokerage, or SaaS solutions is a strong asset.
• Highly proficient in the Microsoft Office suite, CRM software and the ability to quickly learn new applications.
• Excellent communication skills (written and verbal), with the ability to clearly explain complex technical concepts to non-technical audiences.
• Strong analytical and problem-solving skills; able to turn business needs into technical requirements.
• High level of organization, time management and attention to detail to coordinate and manage several client deliverables.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in Canada/USA/MX.

Want to apply? Get in touch today

Please visit www.Buckland.com to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland may use artificial intelligence from time to time to screen, assess or select applicants for employment, including for this position.

Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at [email protected]