Junior System Administrator

Job Summary

The Junior System Administrator – Microsoft 365 provides day-to-day support and administration of the organization’s Microsoft 365 environments. This entry-level role reports to the IT Operations Manager and focuses on MS365 tenant migration activities, user account management, troubleshooting, and basic system administration while gaining hands-on experience with Microsoft 365 services and Microsoft Intune. Working under the guidance of the Portfolio IT and Data Security leadership team, the Junior System Administrator helps ensure reliable and secure collaboration tools for the businesses in the Portfolio.

Job Description

Key Responsibilities

MS365 Migrations

• Assist with discovery of source objects to be migrated and mapped to the destination CSV file
• Perform migration tasks and monitor successful completion of migrations
• Support post-migration activities
  
  

User Support & Troubleshooting

• Provide first- and second-level support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Assist with password resets, account lockouts, and basic access issues in Azure Active Directory via Okta
• Troubleshoot email, calendar, and collaboration tool issues.
  
  

Administration Tasks

• Create, modify, and disable user accounts, groups, and distribution lists.
• Assist with license assignment and tracking.
• Support device and application management through Microsoft Intune (device enrollment, compliance checks).
  
  

Configuration & Maintenance

• Perform routine checks on Microsoft 365 services and system health.
• Ensure security policies such as MFA, password policies, and conditional access are in place.
• Support updates and patching of managed devices via Intune.
  
  

Documentation & Training

• Maintain accurate records of configurations, processes, and support tickets.
• Contribute to user guides and knowledge base articles.
• Provide basic training to end-users on Microsoft 365 applications and features.
  
  

Collaboration & Growth

• Work with senior administrators on Microsoft 365 and Intune projects.
• Learn and apply best practices for Microsoft 365 security and compliance.
• Stay current with new Microsoft 365 features and updates.
  
  

Qualifications

Education & Experience

• Diploma or degree in Information Technology, Computer Science, or equivalent practical experience.
• 1–2 years of IT support experience (help desk, service desk, or system support).
• Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).
• Exposure to Microsoft Intune or mobile device management tools (preferred but not required).
  
  

Technical Skills

• Basic understanding of Active Directory and Azure AD.
• Familiarity with email, collaboration, and file-sharing tools.
• Willingness to learn PowerShell for administration tasks.
• Knowledge of basic networking and security principles.
  
  

Soft Skills

• Strong customer service and communication skills.
• Detail-oriented with good documentation practices.
• Eagerness to learn and grow in Microsoft 365 administration.
• Ability to work both independently and as part of a team.
  
  

Preferred Certifications (Nice To Have)

• Microsoft 365 Certified: Fundamentals (MS-900)
• Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/MD-101)
• CompTIA A+ or Network+
  
  

Worker Type

Regular

Number Of Openings Available

1