Referral Coordinator

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Position Summary

The Referral Coordinator provides outstanding customer service to Children's patients, families, and referring medical practices. The role is primarily responsible for responding to referral requests, scheduling and preregistration of patients, insurance and orders verification, data entry of patient information, and other duties as needed. This position is a representative of Children's MN which assists patient/families in accessing Children's services.

• High School graduate or equivalent
• Minimum two (2) years of customer service work
• Experience working in a health care environment preferred
• Experience with Cerner and/or eClinical Works medical record system preferred
• Strong basic computer skills and keyboarding skills
• Strong verbal and written communication skills
• Demonstrated service-oriented phone skills and helpful manner
• Ability to work effectively with minimal supervision, while also understanding role as a part of a team
• Excellent problem solving and follow-up skills
• Experience and demonstrated proficiency with Microsoft Word and Excel programs
• Understanding of basic medical terminology strongly preferred
  
  

Physical Demands

Please click here to view the Physical Demands

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.

In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.