Business Operations and Strategy Manager

A Specialty Path to Good Health
Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses. 

Triage is temporary. 
Treatment is transformative.

Upperline Health providers coordinate patients’ care among a team of specialists - physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.

We put patients at the center of value-based care.

Nashville based candidates are highly preferred; Open to candidates who reside in AL, GA, FL, IN, IL, KY, NC, OH, PA, SC, TN, or TX. This position requires travel to Nashville and/or various markets across the U.S. once a month.

About the Business Operations and Strategy Manager Role
Upperline is seeking a highly motivated Business Operations & Strategy Manager to join our new Business Operations and Strategy team. The Operations & Strategy Manager will be a critical part of driving Upperline’s strategic vision. You will partner with the executive leadership team and other leaders at Upperline to plan, manage, and execute key initiatives and build a strong operating structure at an innovative growth stage healthcare company which is transforming specialty healthcare towards value-based care.

What you'll do:

• Collaborate with CEO, SVP of Strategy and Analytics, and Business Operations & Strategy team on strategic planning and prioritizing key initiatives and areas of focus.
• Partner with leaders across the organization to execute strategic initiatives, performance improvement, and other key workstreams.
• Oversee the development of nuanced models and independently shape narratives that yield compelling insights, offering recommendations crucial for executive decision-making.
• Proactively recognize and address the broader organizational implications of insights, presenting a strategic perspective along with goals and proposed outcomes.
• Skillfully lead large-scale or high-impact meetings and workshops, including the preparation of materials, driving decision-making, and identifying concrete outcomes and next steps.
• Implement strategic recommendations by fostering collaboration across teams, setting expectations, and establishing targets for execution.
• Provide coaching and constructive feedback to facilitate the growth and development of individuals and direct reports.
• Break down complex problems into discrete tasks to scope projects into a defined set of tasks, responsibilities, and timelines and lead project execution.
• Lead root cause analysis, identifying different data sources and mining findings and insights using different analytic tools (e.g., SQL, Tableau, PowerPivot, Excel) and creating ad-hoc analyses.
• Stitch together data from different sources to identify opportunities and recommendations to improve the business.
• Organize strategic initiatives into actionable plans and communicate approach to leaders and teams.
• Plan the work and work the plan - assign workstreams to team members and self that reflect skills and development needs while meeting company needs and timelines.
• Demonstrates leadership and the ability to influence by initiating partnerships that promote organizational objectives and change.

Required Skills and Competencies:

• A bachelor’s degree is required
• 3+ years of experience in a management consulting firm, internal consulting, or operations at a growth stage company; leading management consulting firm experience strongly preferred
• Healthcare experience is preferred
• Robust analytical skills and proven ability to be creative, resourceful, and relentless in solving complex problems with data and insights
• Strong proficiency in Excel and model building, PowerPoint, and exposure to large language model tools
• Experienced in stakeholder management, with strong proficiency in managing tasks and timelines across multiple teams to meet targets
• Ability to prioritize and take a practice approach to get the desired result
• Strong interpersonal skills; ability to collaborate productively with a diverse group of cross-functional partners and build trust with leaders
• Excellent communication skills - verbal, written, and presentation
• Highly adaptable and can pivot on the fly
• Strong bias towards action and takes responsibility for achieving outcomes
• Highly organized and ability to build scalable processes
• High standard for work product and ability to drive organization towards excellence

Benefits
Competitive benefit options include comprehensive medical, dental and vision plans, 401K (matching), PTO and parental leave

Compensation
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience

Job Type: Full-time