Product Implementation Specialist

Company : ABC Nova Scotia

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Summary

Job Description

ABC Fitness Solutions is looking for a talented Product Implementation Specialist to join our growing team. This role is responsible for the planning, coordination, and deployment of software for ABC clients. The implementation specialist will be working with clients, partners, and internal teams to drive strategic corporate initiatives and projects from initiation to closure. Additionally, during this project life cycle, this position will serve as primary contact with the customer, communicating the balancing constraints of project scope, timelines, quality, risk evaluation, setting the expectations and monitoring the client’s assessment in relation to the software implementation.

WHAT YOU’LL DO:

• Manage multiple projects simultaneously from kick-off through project completion. Define project schedules, objectives and coordinate resources as required.
• Participate in end-to-end implementation planning including project management, risk management, communication and change management.
• Establish and maintain strong relationships with clients. Manage expectations, ensuring that scope, timelines, roles and responsibilities are defined and maintained.
• Take ownership of assigned issues and work as the client’s advocate to bring resolution in a timely manner.
• Ensure completion of deliverables, monitor and review project progress and timelines, adjust schedules and plans as needed, and identify and resolve issues to ensure project success.
• Identify client training needs, provide training resources, and facilitate live training sessions.
• Provide high touch client experience post upgrade, If necessary, report and escalate post-upgrade issues and keep client updated on resolution.
• Proactively work to build effective and positive relationships with peers, leaders, and internal customers while also demonstrating the ability to meet customer expectations and deadlines.
• Report weekly to management by performing ongoing review of project scope, identifying, defining and communicating risks and change requests that can potentially impact the overall project and devising contingency plans. Participate in project meetings and provide recommendations for solutions/mitigation, proactively escalate, and facilitate resolution as needed.
• Track milestones, manage task/project dependencies, manage and monitor task progress, handoffs, and deliverable status through our project management tool, Financial Force.
• Gain proficiency and maintain a working knowledge of ABC products and platforms.
  
  

WHAT YOU’LL NEED:

• 1-3 years of project management experience, preferably at a software company
• 2-4 years of experience in a client facing role
• Bachelors Degree (preferred)
• Strong organization and time management skills and an ability to manage a broad range of activities simultaneously
• Ability to make decisions with a strategic focus as well as an operational, implementation, and detail-oriented perspective
• Ability work cross-functionally on project and to resolve customer issues
• Critical thinking and problem solving skills
• Basic knowledge of Microsoft Word, Excel, Outlook
• Ability to make independent decisions
• Must be able to accurately and effectively communicate both verbally and in writing
• Flexibility in schedule, particularly on occasions of deadlines or escalated issues
• Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives
• Willingness to travel out of state or country as business needs require.
  
  

What's in it for you:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!
  
  

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $65,000.00 -- $70,000.00 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in supporting clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!