Provider Liason

Description

About Us:

On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages.

First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.

First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrate the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions - Urgent Care, Mental Health, and Primary Care - from their very first day!

Position Overview

The Provider Liaison plays a critical role in supporting and strengthening First Stop Health’s national network of healthcare providers. This role combines the detail-orientation and cross-functional coordination of provider operations with strategic relationship management to foster provider engagement, satisfaction, and retention.

The ideal candidate is proactive, organized, tech-savvy, and comfortable managing both internal workflows and external partnerships in a virtual, fast-paced environment.

Key Responsibilities

Provider Relationship Management

• Serve as the main point of contact for assigned providers across the network.
• Build and nurture positive relationships to increase provider satisfaction, engagement, and retention.
• Actively gather feedback from providers and communicate insights to internal stakeholders.
  
  

Provider Network Administration

• Coordinate and execute onboarding tasks including training, credentialing handoffs, and initial communications.
• Maintain accurate and up-to-date provider records, including licenses, credentials, and documentation in internal systems.
• Support offboarding processes including patient transition coordination and timely system access removal.
  
  

Scheduling & Capacity Support

• Partner with providers to align availability with patient demand.
• Monitor capacity, identify gaps, and support real-time scheduling needs and issue resolution.
• Assist in resolving scheduling conflicts, last-minute changes, and ensure clear communication with affected stakeholders.
  
  

Provider Support & Communication

• Triage and resolve provider inquiries through a centralized operations queue.
• Promptly respond to inquiries and escalate complex issues to appropriate teams (e.g., compliance, credentialing, payroll, clinical leadership).
• Identify, track, address and document recurring issues, updating provider-facing documentation and internal knowledge base resources.
  
  

Operational Excellence & Reporting

• Collaborate with Finance and Payroll teams to ensure accurate and timely payments are processed and issued to providers for services rendered.
• Identify operational inefficiencies and contribute to the continuous improvement of provider-related processes and tools.
• Support, generate, and maintain reports on provider capacity, utilization, and compliance.
  
  

Qualifications

Education:

• Bachelor’s degree in Healthcare Administration, Business Administration, Psychology, Public Health or related field
  
  

Experience

• 4 years of experience in healthcare operations, provider support, or relationship management roles.
  
  

Skills

• Exceptional communication and relationship-building abilities
• Strong organizational skills with the ability to manage competing priorities
• Proficiency in Microsoft Office Suite and comfort with CRM and scheduling platforms
• Detail-oriented with strong follow-through
• Comfortable working independently in a fast-paced virtual team environment
  
  

First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all of the job requirements. Unsure if you check every box? Apply. We’d love to consider your unique experiences and how you could make First Stop Health even better.

To learn more about First Stop Health, visit https://www.firststophealth.com/ and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at [email protected].