Community Engagement Manager, Strategy & Operations (Remote)

The Conference Board of Canada (CBoC) is the nation’s largest independent applied research organization offering unbiased, evidence-based information and analysis to both industry, NGOs and federal/provincial governments. We have one of the country’s largest private economic analysis and forecasting teams and are widely recognized for expert economic forecasting, modeling, and leading analysis. CBoC undertakes research to address the most pressing issues in Economics, Innovation and Technology, Human Capital, Sustainability, Immigration, Indigenous and Northern Communities, Education and Skills, and Health. Our social science research provides actionable pathways to solutions. Simply put, we deliver insights that help Canada’s leaders cut through the noise and make informed decisions.

We are seeking a strategic, relationship-oriented Community Engagement Manager to join the Strategy & Operations team, to lead and execute a pan-Canadian membership growth and engagement strategy for our Executive Councils. Our Councils are peer-to-peer forums that convene senior leaders across Canada to explore the issues most relevant to their roles.

This role is central to deepening member connection, enhancing the Council experience, and growing our community in meaningful ways.

Our Ideal Candidate…brings a strong background in engagement strategy, marketing, and analytics, alongside exceptional collaboration and project management skills. You’ll work cross-functionally to strengthen the Council value proposition, enhance member profiling and engagement, support council brand presence, and create a cohesive and compelling journey for both current and prospective members.

We are a virtual organization and as a remote worker you must be comfortable and able to work 100 per cent of the time from a home office in Canada, with the exception of the requirement to travel to attend regular council meetings and events hosted by CBoC. To be successful as a remote worker you need to have a self-starter attitude, possess strong organizational and time management skills and be a proactive communicator. Having a home office environment that provides for a productive, professional, and safe work environment during regular working/business hours is a requirement of this role. This includes internet service and a reliable connection.

About The Role

Key Responsibilities

Membership Engagement Strategy and Experience Design

• Develop and implement a Council-wide engagement strategy focused on member experience, satisfaction, and long-term connection.
• Define member segments, map engagement journeys, and tailor strategies to the unique dynamics of each Council.
• Continuously measure impact using KPIs, analytics, and member feedback—refining tactics as needed.
  
  

Collaboration & Member-Centric Innovation

• Collaborate with Convening Teams, Marketing, and Business Development to align Council offerings with member interests and expectations.
• Champion experimentation—bringing creativity to how we connect, onboard, and retain members.
• Partner with Council teams to align offerings and outreach with member needs and expectations.
• Leverage surveys, feedback loops, and member exchanges to gather insights and improve engagement.
  
  

Marketing & Campaign Development

• Partner with the Marketing team to co-create outreach campaigns, digital content, and storytelling that reflect Council value and brand.
• Develop tools and collateral (e.g., decks, one-pagers, web copy, email templates etc.) to support positioning and engagement across the member lifecycle.
• Oversee the member-facing content calendar and contribute to communications strategy.
• Commitment to producing high quality work and demonstrating professional values in all aspects of work and interactions with colleagues and customers.
  
  

About You

Required Skills and Qualifications:

Education

• Bachelor’s degree in business, marketing, communications, or a related field; MBA or equivalent an asset.
  
  

Experience

• 5+ years in community engagement, marketing, member/customer experience, or program development—preferably in a not-for-profit or membership-based organization.
• Demonstrated ability to lead engagement strategies, segment audiences, and use data to shape decisions.
• Experience collaborating with cross-functional teams on integrated campaigns and engagement initiatives.
• Strong understanding of digital marketing, brand storytelling, and CRM-driven outreach.
  
  

Skills & Competencies

• Excellent relationship-building and communication skills, including ability to engage executive-level audiences.
• Proficiency in audience segmentation, journey mapping, and data-informed planning.
• Strategic thinker with strong project management skills and a track record of execution.
• A collaborative and entrepreneurial spirit, with a passion for community-building and member value.
• Bilingual in English and French is an asset.
  
  

Benefits

At CBoC, we believe that putting People First is key to our success and attracting the best people. We are committed to providing a supportive and inclusive work environment where everyone can thrive and we are proud to offer a comprehensive benefits package that includes:

• Virtual First – work from home anywhere across Canada with a budget to set up your home office.
• A workplace where your hard work is not just valued, but actively celebrated. We take pride in our commitment to recognizing and rewarding the exceptional talent that drives our success through our Recognition programs.
• Healthcare benefits from Day One to support your physical and mental wellbeing, including a $2,500 benefit for Psychologist, Social Worker or Psychotherapist services
• Work/Life Balance: In addition to 20 days annual vacation, we close between Christmas Day and New Year’s Day, observe 13 holidays per year and offer Friday afternoon closures.
• A modern, defined benefit (DB) pension plan: We care about your future and offer a pension plan with a 5% match from Day One
• Employee Family Assistance Program (EFAP): We understand that life can be unpredictable and challenging and EFAP supports you and your family during difficult times.
• Maternity and parental leave top-up plan
  
  

The hiring zone for this position is $67,320 - $79,200 annually for candidates from any Canadian province or territory. Salaries are based upon candidate experience, qualifications, specific skillsets, as well as market and business considerations. The full compensation band for this position ranges from $67,320 - $91,080. The recruiter can share more information about compensation for the position during the hiring process. This job posting is for an existing vacancy within CBoC. We are actively seeking to fill this role with a qualified candidate.

We value the unique skills, experiences, and insights that each employee brings to The Conference Board of Canada. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply. If you require an accommodation at any point during the recruitment process, please email [email protected] and we will work with you to meet your needs.

We wish to thank all applicants for their interest in The Conference Board of Canada. Please note that only those selected for an interview will be contacted.