User Experience (UX) Strategist

Position Type

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The Opportunity

We're searching for an outstanding User Experience (UX) Strategist who can seek out and understand the goals of both our business and our end users and help us define and plan innovative digital solutions that meet those needs.

As part of our Digital Transformation Office, you’ll work with a cross-functional group of UX professionals dedicated to creating meaningful experiences for people. In this role, you'll be responsible for conducting user research and testing to gain an understanding of user needs, goals, preferences. You'll consult with a wide cross-section of business, UX and development colleagues to understand problems, identify opportunities, and collaborate on solutions. You'll evaluate how well our digital assets are meeting user needs and identify how we can make meaningful changes to optimize experiences for users. Your work will help inform digital product plans and roadmaps.

This Might Be a Good Role For You If

• You’re creatively analytical: an innovative thinker who can also back up ideas with hard research and statistics.
• You understand people: you have an interest in human behaviour, psychology and sociology.
• You're articulate and incisive: you have a knack for asking the right questions and digging deeper to get to the heart of the matter.
• You're an effective communicator: you're able to express ideas clearly and persuasively through both written and visual means.
• You’re curious and self-driven: you can figure out what needs to be done—and then do it.
  
  

Your Everyday With Us Will Consist Of

• Collecting and analyzing qualitative and quantitative data related to digital products (interviews, usability tests, surveys, feedback, satisfaction ratings, heatmaps, session recordings, product analytics and more)
• Conducting workshops, meetings and interviews with stakeholders and users to understand their goals and needs in relation to existing and planned digital experiences.
• Identifying and documenting user experience pain points and opportunities via heuristic evaluations, user journey maps, competitive analysis and more.
• Ideating on digital solutions and recommendations on priority, in collaboration with UX teammates and other colleagues.
• Creating meaningful reports and presentations on research findings, insights and recommendations.
  
  

What You Need To Succeed

• Five or more years of experience in related UX or product management work.
• Post-secondary degree in applicable field (preference for coursework in human factors, HCI, psychology, sociology, research methods or similar fields)
• Thorough understanding of standard UX principles and methodologies
• Experience conducting interviews, moderated usability tests and surveys is a must.
• Experience with other UX research methods and tools including A/B tests, diary studies, user analytics, etc. is an asset.
• Experience facilitating discussions and workshops
• Excellent communication and presentation skills
• Well-honed interpersonal, negotiation, and leadership skills
• Familiarity with user insights/user testing/CRO platforms is preferred
• Familiarity with Agile software development & product management practices is preferred
  
  

Security Clearance: Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

What We Offer

• Permanent full-time position with opportunity to grow in a well-established organization
• Flexible work arrangements and emphasis on work-life balance
• Remote and hybrid work options
• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day
• 100% employer-matched Defined Contribution Pension Plan
• Annual Incentive Bonus which recognizes your contribution to our success
• In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program
• An organization where we encourage personal learning and growth with opportunities for career development and advancement
• Providing wellness benefits, health resources and fitness center discounts
  
  

Work Status : Due to Security Clearance requirement, we need candidate to be in Canada from at least 5 years and their status should be Permanent Resident or Citizen now.

#CBM1

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected].