
Sr. Program Manager (remote)
Quiq
Full time
Software Development
United States
Hiring from: United States
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Your Role as a Program Manager
As a Program Manager you will be responsible for managing and delivering complex, high-impact projects for our largest enterprise customers. You will work closely with clients, internal teams, and senior leadership to ensure successful project execution, expectations, resource planning, customer satisfaction, and long-term business value. As a team member in the newly developed Program Management team you will also help define the PMO function as we continue to grow and evolve.
Responsibilities
- Program Management: Lead and manage multiple enterprise-level projects from initiation through delivering and into optimization and tuning. Ensuring they are completed on time, within scope, and within budget following our Services Methodology approach.
- Customer Engagement: Build and maintain strong relationships with key stakeholders - including senior leaders, project managers, workflow owners, and creators - serving as the primary point of contact for all project-related activities. Assist with education on the nuances of AI and AI Assistants as well as the tuning and ongoing ownership of the Quiq application.
- Workshop ownership and execution: Take ownership of developing workshops as a part of the development of user stories and technical requirements to support the development of AI Assistants for our customers.
- Provide recommendations and guidance on product capabilities: Utilize deep Quiq product knowledge and knowledge of the customer service market to make strategic recommendations to customers on what product capabilities to support best in class customer service.
- Operations: Managing dependencies and resources, instigating change orders, supporting the sales process as needed to instill customer confidence, and documenting all key decisions and meeting outcomes.
- Team Leadership: Coordinate the services team members including solution architects, implementation specialists, integration engineers, and other relevant roles, to ensure cohesive project execution. Also collaborate with product, customer success and sales.
- Risk Management: Identify potential project risks and develop mitigation strategies to address them proactively. Serve as the first line escalation point for issues that jeopardize customer satisfaction, project completion, or internal standards.
- Steering Committee Ownership:: Provide regular project updates to key senior stakeholders within Quiq and the customer
- Performance Monitoring: Track real time project performance, analyze key metrics, and prepare detailed status reports and dashboards for clients and internal stakeholders.
- Continuous Improvement: Implement best practices and lessons learned to enhance the efficiency and effectiveness of project delivery. Advance operational prowess through collaboration with Services leadership.
- Customer Success: Work closely with the Sales and Customer Success team to ensure seamless handover and continued client satisfaction post-implementation and execution of follow on projects to grow value within the customer.
- Experience: 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry.
- AI Knowledge: Understanding of AI technologies, particularly in deploying conversational AI and automation solutions for large enterprises, with the ability to communicate the nuances of AI to both technical and non-technical audiences..
- Education: Bachelor’s degree in Business, Information Technology, or a related field; PMP or similar certification is highly desirable.
- Travel: Willingness to travel up to 20% of the time
- Skills:
- Strong understanding of project management methodologies and tools.
- Excellent leadership and team management skills.
- Superior communication and interpersonal abilities.
- Proven ability to manage multiple projects simultaneously.
- Experience building project delivery methodologies and processes
- Strong passion for working with large enterprise companies.
- Attributes:
- Strategic thinker with a client-centric approach.
- Highly organized with keen attention to detail.
- Adaptive to changing priorities and able to thrive in a fast-paced environment.
- Strong problem-solving capabilities and a proactive attitude.
- Passion for building and testing new processes.
- Market competitive total compensation package
- 100% company paid family medical and 100% individual dental and vision insurance coverage
- Flexible, unlimited vacation policy
- Stock options
- Strong company culture
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