Patient Outreach Specialist (Remote)

If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Patient Outreach Specialist who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on!

What's Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action.

We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.

Our Mission

The Rippl Mission is to enable more good days for those living with dementia and their families.

Our Core Values

At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers.

We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we're doing it.

We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we're proving it works.

We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.

We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out—together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.

We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.

Join the movement

We're looking to find other changemakers who are ready to join our movement.

The Role:

The Role:

The Patient Outreach Specialist serves as the initial point of contact for individuals who may be experiencing memory and brain health changes but have not yet been diagnosed or engaged in care. This role conducts proactive outreach to patients or caregivers identified through our partners and initiates brief conversations aimed at identifying needs and introducing Rippl's dementia care model.

Essential Functions:

• Reach out to new potential patients and caregivers who have not yet engaged with Rippl, using empathy and warmth to introduce our services.
• Administer brief dementia-related screeners to assess the potential need for further evaluation or support.
• Educate individuals about Rippl's mission and dementia care programs, emphasizing the support we offer for both patients and caregivers.
• Encourage enrollment when appropriate and schedule initial clinical appointments with the Rippl care team.
• Accurately document outreach efforts, screening responses, and next steps in Salesforce and the electronic health record (Athena).
• Coordinate with various teams to ensure a seamless transition into care for those who enroll.
• Meet or exceed targets for engagement, screening completion, documentation quality, and conversion to care.
  
  

Qualifications:

• Passion for working with seniors, their families and caregivers
• 2+ years experience in a healthcare environment required
• Experienced in patient outreach, engagement, intake, medical reception and/or customer service
• Proficiency in various systems such as Google Suite, Salesforce, Athena (EHR), and cloud based telephony systems
• Knowledge of medical and behavioral health terminology
• Exceptional interpersonal, customer service, problem-solving and conflict resolution skills
• Comfortable in a high speed, ever changing, start-up environment
• Strong verbal and written communication skills
• Excellent organizational and multitasking skills
• Ability to connect and build relationships with people from diverse backgrounds
• Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality required
  
  

We are going to make some very big waves starting with a small Rippl - come join us!