National Account Manager, Insurer Management Services (IMS) - Full Time, Remote (Anywhere in Canada)

Company

ClaimsPro LP

National Account Manager, Insurer Management Services (IMS) - Full Time, Remote (Anywhere in Canada)

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.

The National Account Manager will be accountable for the development and implementation of national internal processes to support ClaimsPro operational leadership and enable adjusters to understand and meet insurer expectations. Supporting the Director of IMS, The National Account Manager will also be responsible for measuring national account performance, communicating the results to insurer and internal stakeholders, and developing strategies to drive better outcomes. Working within a team environment, the incumbent will be responsible for continuously working to enhance and develop strategic relationships with key insurer clients. This role is critical to ClaimsPro’s objective to become the most trusted partner in the industry.

Role Responsibilities

• Support the Director of IMS and Regional adjusting teams in the proactive design of workflows to create efficiencies for client accounts and specific client initiatives
• Provide directions to IMS Account Coordinator Supervisor, CCS Supervisor, and other internal support teams to execute tasks required to meet client expectations.
• Create performance tracking and corrective plans linked to KPIs.
• Provide guidance and feedback on adjuster performance aligned with account requirements.
• Manage and resolve client issues, escalations and requests in a timely manner.
• Administer and maintain client guidelines.
• Act in a consultative and advisory capacity on claims matters and technical issues.
• Coordinate and facilitate information sessions on account requirements as needed.
• Communicate the progress of initiatives clearly to internal and external stakeholders, including participation in regular client stewardship meetings and the preparation of detailed performance reports.
• Collaborate with Claimspro Quality Assurance to facilitate internal file audits
• Collaborate with Claimspro Training & Development to facilitate technical training and other development requirements.
  
  

Qualifications & Experience

• University degree or equivalent business experience.
• CIP or working towards CIP designation
• 3 to 5 years of multi lines adjusting experience
• Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
• Prior account management experience an asset
• Knowledge of third-party vendor systems used by Insurers, including Guidewire and XA
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Demonstrated ability to communicate effectively at all levels of the organization.
• Proficient in Microsoft office suite (Excel, Power Point, Word, Outlook, SharePoint)

Competencies

• Communication Skills: Must communicate effectively and persuasively with both internal and external stakeholders.
• Leadership: Motivated to collaborate with internal and external partners to work towards a common objective in constantly evolving environments.
• Problem Solving: Working to improve existing processes and procedures proactively and consistently.
• Teamwork: Ability to collaborate with multiple stakeholders and manage conflicting priorities in an effective manner to attain results.
• Rigorous attention to detail and adherence to deadlines

Environment/Working Conditions

• Remote work environment – anywhere in Canada
• Positive Team Dynamics.
• All prospective employees must pass a background check.
• Available to be on-call until 8:00 PM EST on a rotational basis
  
  

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.