Customer Service Senior Representative – Cigna Healthcare - Remote

Summary

The Cigna Group is a global health Service Company dedicated to helping people improve their health, well-being, and sense of security. The Cigna Global Health Benefits team seeks dedicated, compassionate, and empathetic Customer Service Senior Representatives to join our team who are genuinely interested in helping people worldwide at some critical points of their lives. In this pivotal role, Customer Service Representatives effectively handle inquiries from customers, clients, or providers received domestically and internationally via phone and e-mail in a "real-time" contact center environment. The Call Center Customer Service Senior Representative represents the company; our people make all the difference in our success.

Responsibilities

• Handle requests received via inbound calls or emails concerning insurance claims and policies while using multiple computer applications. Respond to inquiries from policyholders, providers, and others seeking information and assistance. Address inquiries, grievances, complaints, or appeals that vary from routine to moderately complex on your own, but you may consult with colleagues for assistance with more complex customer service issues.
• Performs research to respond to inquiries and interpret policy provisions to determine most effective response using established departmental procedures, HIPAA regulations, and corporate policies.
• Available to attend 100% training and the first 90 days of employment.
• Resolve customer complaints through independent problem-solving skills and one-call resolution.
• Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
• Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.
  
  

Qualifications

• High School diploma or equivalent
• 1+ years of customer service experience is required. Call center experience preferred.
• A dedicated workspace with no distractions is required
• Intermediate proficiency in Microsoft Outlook
• Strong organization skills, written, and verbal communication skills
• Ability to remain calm and helpful even when dealing with difficult situations
• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
  
  

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.98 - 26 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.