B2B Customer Service Expert

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the Job

As a Customer Expert, you will provide assistance to customers (retailers) for the client, demonstrating exceptional customer service skills and meticulously presenting new products and deals to engage the client's interest in the products. As a CE (Customer Expert), you are expected to understand the client's needs, maintain a healthy relationship, and offer optimal services and solutions to ensure a long-term partnership. Your primary support channels will be phone and email for day-to-day interactions.

Compensation: $22 per hr + $2 Bilingual premium.

Key Responsibilities:

• Maintain a comprehensive understanding of the product range and available customization options for retailers (clients).
• Engage with clients to ascertain their needs and preferences in accordance with their customer market.
• Provide clients with exceptional customer service by addressing any questions or queries they may have.

Skills:

• Extensive knowledge of the products and services.
• Exceptional verbal and written communication skills to engage with clients and comprehend their needs.
• Proficiency in comprehending client concerns and providing tailored solutions that meet their specific needs.
• Expertise in analyzing and understanding client requirements efficiently and converting these insights into successful sales outcomes.
• Strong problem-solving abilities to address client challenges and provide support.

Qualifications:

• High School Diploma/degree or equivalent preferred.
• Strong verbal and written communication skills.
• Strong customer service or sales acumen.

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 2 weeks of training.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule:

• Onsite role, Hours of operations will be 5 days a week between Monday - Sunday and depending on the client/business requirements. Flexibility around schedule is a must for this role.

Location

• Work Arrangement: Fully Remote.