Implementation Manager

About Flume Health

Flume Health is a software company that connects the fragmented healthcare data ecosystem for more efficient health plan administration. As a single, cloud-native integration platform, Flume’s Relay platform allows companies to easily connect various systems and vendors for efficient data exchange that’s increasingly demanded of the modern health plan. Payers, third-party administrators, prescription benefits managers, and health solutions are provided the simplicity, speed, and security they need to automate data integration and movement between relevant stakeholders. Relay supports multiple data transmission protocols, data types, and file types. By streamlining data flows between payers and solutions, a world of opportunity exists to improve access to healthcare.

The Role

As our Implementation Manager, you’ll lead healthcare program and data implementations, from kickoff through post-go-live transition, ensuring every implementation meets our client expectations and is set up for long-term success.

This work involves planning, directing, and coordinating services and technology as well as enhancing our overall implementation approach and execution.

What You’ll Do

Client and Project Leadership

• Acts as the primary point of contact for new and renewing clients during implementation
• Builds and drives a detailed project plan including milestones, tasks, and owners
• Creates and delivers project updates including status reports on deliverables, risks, and mitigation plans to clients, partners, and Flume leadership
• Ensures successful handoff from completed implementation to Client Success team including documentation
• Performs other duties as needed
  
  

Project Oversight and Delivery

• Coordinates multiple, complex implementation projects using accepted project management methodologies
• Identifies and manages project delivery risks and associated migration strategies related to scope, budget, and timing expectations
• Leads the facilitation of business and technical requirements, ultimately owning the capture and communication of requirements
• Works collaboratively with internal team and external vendors to ensure that business requirements are clearly understood and delivered within the technology solutions
• Coordinates tasks, directs resources, and maintains awareness of all aspects of project
  
  

Leadership and Process Improvement

• Owns the implementation process and monitors performance against agreed upon measures of success
• Works cross-functionally and drives collaboration with Technical, Product, Client Success, and Sales teams
• Identifies potential areas for process improvement to support rapid growth, accelerate delivery, and improve client experience at scale
  
  

What You’ll Need

• Digital Healthcare, Health Insurance, and or Health Tech experience
• Experience leading large-scale healthcare implementation and or technology projects
• Strong understanding of healthcare data flows and standards
• Proven analytical, organizational planning, and problem-solving skills that enable the development, decisioning, and execution of successful implementation programs
• Comfort leading client communication and engaging with client executives
• Strong communication skills with the ability to understand, interpret, and communicate ideas, business and technical requirements.
• Expertise with project management tools, methodologies, and processes
• The ability to work independently as well as in a cross-functional team, thriving in a rapidly-changing environment
• Bachelor's Degree or related work experience required
• Project Management Professional (PMP) certification preferred or equivalent experience
  
  

Salary: $120k - $150k

Flume’s Perks & Benefits

• Flexible PTO - you’re going to be working hard so enjoy time off
• A robust stock option plan to give our employees a direct stake in Flume’s success
• WFH stipend - we’ve always been remote first
• Competitive compensation and 401k with a 4% match
• Comprehensive health coverage (medical, dental, vision)