Account Service Representative - 1st Shift (Remote)

Schedule:

• 1st Shift, 8am PT start
  
  

What you will do:

As an Account Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.

• Confirming and entering usage of surgical implants to replenish inventory for your customers
• Coordinating with your sales team and customers to obtain purchase orders
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.
• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Build relationships with internal and external customers to drive exceptional customer service
• Maintain constant focus on improving Open ARO's
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute.
• Prepare product or service reports by collecting and analyzing customer information.
• Maintain customer pricing in systems of record, including entering contracts as required.
• Implement and support Quality initiatives throughout Customer Service workflow
  
  

What you need:

Required

• High School Diploma or GED
• Two (2) years’ relevant work experience
  
  

Preferred

• Experience as account representative; Oracle
  
  

$20.08/hr. – $32.87/hr. plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.