Social Media Manager, Channel Communications (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
  
  

Job Overview:

• In-the-know of daily emerging issues across all social media channels
• Assist with reporting and data collection: Quarterly reports, Work with Social Listening, deep dives, performance insights and quality
• Evaluate the need for response strategies, communicating when necessary with leadership and POCs for alignment
• Assess and measure campaign/project effectiveness
• Regional Team management: Coaches team, delivers feedback, ensures high-level of performance
• Initiate improvements to workflows, metrics, day-to-day processes
• Stakeholder relations across CS and Comms: Ability to work cross functionally on Comms initiatives involving Community Support and Trust Operations, Policy, Regulatory, Corporate and Crisis Management, Product, 21C
• Create and deliver trainings/new process materials: Develop playbooks and guidance on best practice for social media rapid response
• Support and drive initiatives/projects with regional/global impact
• Draft/Approve copy and publish content across different channels
• Assist with Lead’s duties while Lead is out of office and as needed
  
  

Requirements:

• Experience in relevant fields such as communications, customer service, strategy and project management
• Leadership skills with proven track record in delivering impact in a regional team in a fast-paced environment
• Excellent communication and interpersonal skills, both written and oral, with the ability to influence up, down, and across the organization
• Strong business acumen, including problem-solving, analytical and critical thinking skills.
• Experience leading new projects and initiatives from ideation to execution
• Highly organized with the ability to track numerous projects and tasks
• Confident and comfortable when working with members at various levels across multiple stakeholders and functions
• Skilled at working with data tools to pull data/insights to build out reports and deep dives
• Able to produce quality work within tight deadlines and adjust quickly to changes in priorities
• Passion for Airbnb and the mission of the company, and ability to learn and improve on the go
• Ability to work weekend days and public holidays required, as well as evening shifts when needed. Please note that this role may require you to work Sunday to Thursday OR Tuesday to Saturday for 9 hours per day (including a 1 hour break) anywhere between 7am to 8pm (in your local timezone). Your schedule can change to meet business needs and, where possible, we will take your availability into consideration.
  
  

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate: $46-$56/hr

Benefits: Medical, Dental, Vision, 401K